ComplaintsforElectronics Service Laboratores, Inc.
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Complaint Details
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Initial Complaint
06/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Sent an audio electronic device for repair to Electronic Service labs in ************** ** in December of 2021 after communicating with Jeff the owner and receiving an order number. At that time communication with Jeff was okay. The device arrived at ESL for repair in January of 2022. At that time ESL was quoting at least a 16 month backlog. I first requested an update on my repair in November 2022 and received no reply. Subsequently I've asked for updates on my repair numerous times and never received a response. Phone calls go to voicemail and are not returned. At this point I fear I may have lost my device to fraud. The device is worth probably $400-$500.Business response
07/01/2024
The customer's cassette tape deck has been returned, repaired.
Jeffrey G****
Customer response
07/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *********Initial Complaint
12/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 13 April 2016, ES LABS found my deck they had serviced and then lost. Since that date they have not been able to go through it again and close this matter. I ask kindly that they send me this deck as soon as possible. I contacted the ************ ******, who kindly asked to help, but who informed me this is more a civil matter. I ask Jeff to take action as soon as possible.Customer response
12/21/2023
I send again the copy of all the e-mails all these years. This time I try the complete file starting from the beginningCustomer response
12/21/2023
2nd try with the right complete file from the beginning.Customer response
12/21/2023
Hi ****,
Here is the complete e-mail exchange I wanted to send you. This contains some additional pages at the end ...
To summarize :
- I purchased a ********* **** *** ******* (gold filled) from the US which arrived safe at ES LABS
- I sent an ******** ********* ********* **** ***, just to have the ******** 220 V transformer and ******** plug to be installed in the ********* **** *** ******* in exchange of the 110V transformer and plug, in order for me to have a repaired deck with ******** 220V transformer and ******** plug.
In the e-mail exchanges, you will read that the "Regular" ********* **** *** arrived damaged at ES LABS, but it was not a problem to take out the ******** 220 V Transformer and plug. Now the ******** transformer is installed inside the ********* **** *** ******* (gold filled), therefore this one is ready to be used in ******.
The ********* **** *** ******* was ovehauled by Jeff, but he wants to go through it again as it has been sitting a long time since. But nothing happens.
Therefore, the amount of the dispute is far above the $3000 I paid for the repair. I would like to have my deck being sent to me.
The value of the deck when repaired by a specialist like ES LABS is above $ 15 000 (as stated by Jeff himself).
Please feel free to ask any question if something is not clear.
Best regards.
*****
Initial Complaint
10/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Shipped cassette deck for repair and received a claim receipt via email. Attempted to contact business by email approximately one year later. I did not contact sooner as I was aware of his backlog. I contacted again by email recently and received no response. An internet search revealed his business is Permanently Closed. He still has the cassette deck. I have not paid for any service but I would just like the cassette deck back, repaired or not. It is valued at several hundred dollars.Customer response
10/26/2023
I received an email from the business yesterday. Jeff Galin stated his business is not closed and asked for the link where I saw this. I sent him a screenshot of the ****** search where ******'s business profile showed his business "Permanently Closed". He apologized for the delay and stated that the cassette deck has been repaired and included an invoice. He gave no further details as to the delay or lack of communication. I consider the matter resolved and thank BBB for there time.Initial Complaint
07/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On October 24, 2022, I sent Mr G**** my ****** ***** cassette tape deck to have the main drive motor replaced, a repair that he had done several years earlier (not a warranty claim). He acknowledged receipt in February 14, 2023 and indicated he'd be getting to it in about 2 weeks. Since then, I have been unable to contact him by phone or email, and I am concerned that ESLabs may not be a "going concern" anymore and wonder what happened to my tape deck. I would appreciate hearing from Jeff about the status of the deck repair, and noticed that ESLabas has several similar complaints filed for the same/similar issue and hope that this might prompt them to respond.Business response
07/20/2023
I completed the invoice yesterday and emailed it to the customer. He has not responded.
Business response
07/28/2023
I just spoke with the customer and he said that it he received it from UPS .He also said that it played all of yesterday and that it is working perfectly.
Thank you!
Jeffrey G****
Initial Complaint
01/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This is an on going complaint against ESL of a matter relating to me having sent a high end ********* Stereo ***** * ** ***** to Jeff G**** of ESL for repair. I did so in December 2021 in accordance with his strict RA procedures RA #*****. I was in contact with Mr. G**** last April 2022 when in an email on 5 April 2022 he said "Hi *****, It has not been serviced, but we will get to it soon. Thank you for your patience! Sincerely, Jeff G**** " Since then I have either called or emailed every month asking for an update - all calls and emails have been ignored. He is in possession of my ********* ***** has neither repaired or advised it cannot be repaired. He last serviced this equipment in 2014. I find Mr. G****'s handling my request and inquiries to be appalling and actually amounting to an illegal taking. I need assistance in resolving my repair request. Thank you. ***** ******* ***** ###-###-####Business response
02/21/2023
**** *** **********
I'm sorry, this issue was all my fault! I'm sorry, due to the pandemic and health reasons, we are short staffed and overwhelmed with work. Since our service queue is over a year, we are limiting our intake of repairs.
This issue had been resolved on 01/26/23 at no charge, other than the return shipping, to the customer.
Attached is a copy of the invoice.
Thank you for your understanding.
Please feel free to email me any questions.
Thank you!
Sincerely,
Jeffrey G****
PresidentInitial Complaint
10/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I sent a ********* ***** cassette Deck to Electronic Service Labs back in January, 2022 for them to repair. Based upon conversations with jeff G****, the owner, it was to take no more than 9 months. About a month ago I began calling and e-mailing and just asking him to communicate with me and let me know when he would estimate he would have the repair completed. I cannot get him to call or e-mail me and give me an update. I have tried to reach him numerous times but to no avail.Customer response
01/18/2023
I just wanted to let you know that I heard from Jeff Galin at Electronic Service Labs just a couple of days after you last e-mailed me. He notified me that my cassette deck was finally repaired and asked me to send payment as agreed. I sent the money and he shipped the deck to me. I have tested it and it is working now in every respect so I am satisfied. I have no idea why he would previously not respond to my calls and e-mails but I do think that the complaint I filed with you and your notification to him helped in getting him to move forward and get the repair done. Thanks for you assistance!
Initial Complaint
10/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On June 16, 2022, I delivered (personally by car) a piece of stereo equipment - an ***** (manufacturer's name) GTP-500 stereo preamplifier (Serial #*****) - to ESL for repair. At the time I was given an ESL "Claim Check" #***** (uploaded) containing the phrase "OUR SERVICE QUEUE IS CURRENTLY ABOUT 1 TO 4 MONTHS." In the middle of September I began making occasional inquiries about the status of the repair by both email & telephone. To-date however there has been no reply of any sort to any of my inquiries from ESL. At this point I'm simply seeking the return of the preamplifier, repaired or not. I should also point out that no money has yet changed hands in the matter. - ***** ** *****Business response
11/08/2022
The customer paid and picked-up his completed repair. He offered to contact you to tell you that he was satisfied. Please feel free to contact him. Thank you! Jeffrey G****Customer response
11/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you for your help in this regard.
Sincerely,
***** * *****
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Customer Complaints Summary
7 total complaints in the last 3 years.
3 complaints closed in the last 12 months.