ComplaintsforCaron Building & Remodeling, LLC

• Initial Complaint

  03/09/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We have already sent a complaint into consumer protection about this and are waiting to see what can be done if anything. We had a contract for Caron Building and remodeling to replace our front entry way door, replace french doors with double sliding glass doors and sidelights, and a full bathroom remodel. the front door had some issues, it was supposed to come in alpine white, it came primered with different colored moldings, same with the slider/moldings. he left yellow stains from expanding foam on these items as well. In addition, The bathroom is where the real problems are. The bathroom was fully gutted, by doing so he damaged the first floor ceiling by cutting the shower drain, and it cracked the sheetrock for the ceiling. He also did the same to our closet that is adjacent to the bathroom. (He half patched the closet) in addition, our shower leaks because he didnt install it correctly. He also ordered the incorrect bracket for the glass doors so now the coating is rubbing off on them, and he never installed a water stop for the bottom (he put in a handicap shower base - flat bottom) The shower leaks when we are using it from underneath this glass doors, we have plenty of pictures if I can submit them. he denies that it leaks, and also said "If you don't dance in your shower then it wont leak" (very unprofessional) The vanity was put in and then he grouted the floor, so quite a bit of the flooring is not grouted (underneath the vanity) The contract states we were to get a GRANITE top. Instead he had QUARTZ put in. I called proline services to confirm that it is in fact Quartz that was installed. The toilet is the wrong rough in and there is a nice big gap from the tank of the toilet to the wall, he missed tile underneath the toilet, the toilet is also not centered, he missed paint and didn't finish a few corners correctly. And our last payment we asked for 2 days to test the shower, to which he replied "Im putting a mechanics lien on your property"

  Business response

  03/30/2023

  This is a complete fabrication wherein the complainants were looking to get services for free. On numerous occasions, they kept trying to renegotiate price.  I performed all of the work as outlined in the contract. When I completed the shower door, it was in fine working order. When I came back to the house, I noticed that the door had been hyper extended and broken. I was told that it was slammed when I was not there. When the time arose for final payment, I was told that they wanted to wait "two days" to determine whether the bathroom was leaking. When I left, the bathroom was not leaking in anyway. Moreover, if the bathroom were leaking, I would have gladly fixed it.  All materials that were used were approved by the customer. Although the contract called for granite counters, the customer subsequently selected quartz on their own.  Please see attached change orders. They were made aware of the price and chose to move forward. There is a change order attached confirming the same. As per the claims that I was in anyway unprofessional with the customers, that too is false. I was scared and intimidated the entire time because the customers had **** lying about the home that were unlocked despite the fact that they have young children. I also worked with the complainants around their hours to accommodate their children's nap schedules despite the fact that this meant that there were numerous days wasted that I could not work on other engagements.

   

  Moreover, this project was completed in stages. There was never complaints of any problems with the doors or lights. It is completely dubious that the complainants were so displeased with my prior work that they entrusted me with a complete bathroom remodel. If they were so displeased with the previous work they could have stopped the project at any of the previous stages prior to the work on the bathroom. They did not. They also had other contractors working in the home and, in typical fashion, have tried to blame me for their work. Please see the attached invoice from Preferred Painting Services. This is of note because the complainants originally represented to me that this was 3400 dollars' worth of work. We see from the invoice that it was actually 320 dollars. Even assuming that the complainants were not again being dishonest, 320 dollars would not entitle them to full refund. The complainants here waited until the work was complete to claim that they were not pleased. To date, there has been nothing to indicate that they were gutting my work and starting over from the beginning. As has become customary with the complainants, they are again attempting to avoid the adult responsibility of paying their bills.

   

  The complainants here have failed to provide any photographic evidence to support their baseless claims. Truthfully, this is because none exists. They are merely attempting to weaponize the system to unjustly enrich themselves with my work. I am sending this matter to collections so that I might be made whole.

   

  You may contact me at any time to discuss this matter further.

  Customer response

  03/30/2023

  
  Complaint: ********
  
  I am rejecting this response because: In no part of any Contract, change order or written/signed agreement was the quartz agreed upon. In the ORIGINAL contract we signed with GRANITE being the top of choice by THE HOME OWNERS. If anything it was a bait and switch to lower cost for the business. We never said "the shower door was slammed and hyper extended". Id like to see proof of us saying this. Im sure the business cannot provide proof of this either? I spoke with the MANUFACTURER of the shower door, and sent them pictures of the installed items. They told me that parts were missing on the bottom (the water stopper, and correct bracket) The business seems to be calling the manufacturer liars. They are the ones who made the shower door, He needs to abide by installation instructions. If someone would like to inspect his work and leaking shower, you are more than happy to setup a time to come look at it. As far as him being scared about ********, this is outrageous as he would talk all the time about his ******** and "crossbows". All of my ******** are registered and locked up. As far as my children's nap schedules this has been a strict routine that has been so since they have been born. It was explained to him before we signed the contract. Someone can look at this as hearsay, but Im pretty sure the business owner has no say in how we manage our children. 

  He never dated his original contract "start date and finish" which is by the way a law in connecticut for a contract to hold. As far as the two day we requested after the business put in the bracket on the bottom of the shower door. Connecticut law also says the final payment is due upon COMPLETION and SATISFACTION of the home owners. It also says on the business's contract in DARYL CARON'S handwriting final payment upon completion.  This was clearly not the case as we are here now. We discussed things throughout the project with him, to which he would either not say much, not respond, or say "im not done yet" The only thing I can say is someone is lying here, and it seems as though I sent BBB and Consumer protection EVERY SINGLE DOCUMENT, picture of incorrectly installed, missing, damaged, wrong items. And the business sends back the original contract, and a few change orders which I sent over originally. 

  Furthermore as far as we were trying to get services for free?? that is crazy as we've already paid the business around $40,000. I dont think the remaining $3,000 would be tough to pay. The job was NOT complete, based on the pictures provided and my LEAKING shower, I think everyone can agree on that. I truly believe there were more things damaged here than fixed. 

  also, I will send over all photographic evidence that he claims I dont have. Consumer protection has FILES and FILES of "photographic evidence". 

  As far as the business was "told that the door was slammed and hyper extended" it seems your story doesnt match up with the text you sent to my wife saying you arent sure how the door was damaged. Sounds like someone is reaching here. It will only let me attach 4 files. I have about 60 files to go. 

  If I can email all pictures in, please let me know a good email to do so. 

  
  Sincerely,
  
  **** *******

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