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ComplaintsforDVS Appliance Repair LLC
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Complaint Details
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Initial Complaint
09/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had a clothes dryer break down and it needed a service so I call this companies answering service to make an appointment. No one told me any info on pricing so on the day of the appointment I called the service to confirm the appointment and ask what the "stop in" appointment would cost. When I was told the cost I stated that I couldn't afford the price and canceled. Now I have been sent a bill for canceling. I feel that at 75 years old I've missed something about good business practice and what I must refer to as a "rip Off"Business response
09/28/2022
We want to apologize for this miscommunication error. We are implementing a new system to send appointment confirmations. Our technology team has identified the source of the issue and is working actively to implement a fix. We have decided not to charge a late cancellation fee this time.
We are truly sorry for the inconvenience and hope to offer you better services in the future.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.