ComplaintsforClassically Cate LLC
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Complaint Details
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Initial Complaint
07/10/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I bought an item, small teleties on 3/13/2022 with the order number of #********* and only got an email saying my order was shipped after I had called the shop after a week and a half of hearing nothing. Claims the package was shipped on 3/24/2022. The tracking number given never updated other than that **** was waiting to be in possession of the item. I left a review on the company’s google listing on 4/23/2022 regarding this, to which the owner then claims she sent it, but she would refund me AND send me the package again free of charge. While I did get the refund, and another tracking number on 4/25/2022, this also never updated other than **** was waiting for the package. This new package was also being shipped from Oxford, Ohio while her shop is in Wilton, CT. I reached out again on 5/6/2022 when the tracking had not updated, and she claimed in her response email on 5/11/2022 her post office wasn’t scanning tracking labels, but they were sending her a report that she would then send to me. I have not heard anything from her since her response that day. The tracking number has still not updated and I have never received a package from her or her business. I am now noticing that her shop website is closed, but the shop’s facebook is active. the original tracking : ************************** (no longer trackable because of how old it is) second package tracking : **********************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.