ComplaintsforBruce Bennett Nissan

• Initial Complaint

  04/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Bought a vehicle on 03/12/24 , car (******* *******) was returned to dealership a week after for malfunctions on AC, vehicle has been on a repair shop and still haven’t got my vehicle back. Also, car has no tittle and was financed with a bank (lost tittle seems to be) resulting on not being able to register car on my name since purchase. ** state needs a car to be inspected in order to drive it. I contacted the dealership several time and haven’t heard anything back regarding all issues. As per today’s date, I’m still waiting for response and nothing is happening.

  Business response

  05/13/2024

  Hello,

  We have spoken to the customer multiple times and working on a resolution for him.  The customer has a vehicle to drive at our cost until the A/C is fixed under manufactures warranty at a local ******* dealership.  Please feel free to call me for any more information.

   

  Thank you 

  Abe A****

  ###-###-####

  General Manager

   

  Customer response

  05/15/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I have spoken with sales manager (Michael) from dealership and a response from him regarding on waiting to fix my vehicle and also, a  “great deal” proposed by him. My current loan it’s for 72 months with monthly payments of $480. While I’m currently making monthly payments (2 since purchase of vehicle). I would like to get my vehicle back at least registered to my name since there’s a title registration problems and also wanting to get my personal stuffs that are still inside the vehicle, situation/comunnication doesn’t seems to improve at all. Awaiting for the general manager to at least contact me to help solving this issue. I also appreciate the loaner car but I didn’t not buy a personal vehicle to be driving a borrowed car.  

  
  Sincerely,
  
  **** * *********

  Business response

  05/17/2024

  Hello we spoke to Mr. **** ********* and worked everything out he should be happy going forward

  Customer response

  05/22/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  A deal was offered by the dealership to be accomplished on 05/20/2024 . As per today 05/22, I’m still waiting for the dealership to honor their proposal. Hopefully they’ll realize, it has been 2 month with 2 days without driving the vehicle I purchased on their business.
  
  Sincerely,
  
  **** * *********

  Business response

  05/23/2024

  We rectified the situation and despite Mr. **** having a free loaner car to drive we gave him a check for 2 months worth of payments due to the A/C not working properly.  The A/C was fixed by the ******* dealership under warranty.  Thank you 

   

  Customer response

  05/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** * *********

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Earlier this month I went to Bruce Bennett Nissan in ******* *** I ended up purchasing a 2021 ********* ********. The car needed a new windshield and there were some deep scratches on the roof of the car. The dealership said the would install a new windshield and would paint the scratches. My father was with me and told them he wanted a professional job done so there would be no evidence of the scratches. I paid for the car and left it there. About four or five days later they called and told me the car was ready. When I got home I was shocked to see that most of the scratches were still there. Two of the largest scratches looked like they tried to cover up with a paint pen or something. It was far from a professional job and looked like it was done by a child. When I called to express my dissatisfaction I was told they don’t spray paint there . They offered to mail me a paint pen. This is not what we had agreed upon.

  Customer response

  03/26/2024

  I have received a phone call from Bruce Bennett Nissan ** ********  I had faxed them a copy of an estimate to have the car fixed. The estimate was for $1444.33.  They told me they were putting a check in the mail for that amount and then I could have the car fixed at a location of my choice.

  Business response

  03/27/2024

  Good Afternoon,

   

  We spoke to the customer listed above and we are taking care of the scratched on the vehicle.

   

  Thank you

• Initial Complaint

  02/14/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  THE most unprofessional and predatory experience l've ever had at a dealership. I had an appointment to purchase a car. The car was sold before I even got there, yet my sales person wouldn't stop claiming that they "always call clients if they sell a car before their appointment," I was not contacted. I reluctantly looked at another car they suggested, and I wish I had walked out after I found out my original car had been sold. I cannot even list the amount of red flags I should have walked away from. My sales person not being able to properly use the system she worked on, not being able to spell basic words, asking me and my fiance to send our paystubs to her PERSONAL ***** account?? I cannot even list the amount of red flags I should have walked away from. My sales person not being able to properly use the system she worked on, not being able to spell basic words, asking me and my fiance to send our paystubs to her PERSONAL ***** account?? I was already reluctant to look at another car, but figured I would see what the numbers looked like. It took three hours. I understand "credit problems" as my salesperson kept calling my credit, which I feel is highly disrespectful. But at a certain point I asked to stop and leave, and I was met with an employee who got so mad at this request he ripped up my approval and followed me and my fiance out the door. He wasn't even the last person to follow me back out the door! I understand slow sales, I understand the economy we are in, but it is no excuse to try and intimidate customers into buying a car. This entire experience was so strange and unprofessional.

  Business response

  02/14/2024

  Hello I'm sorry you had a bad experience.  Please feel free to reach out to me so I can fix things for you.

  Abe A****

  General Manager

  *********************

• Initial Complaint

  02/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  In August 2023, our Nissan ****** occasionally wouldn't turn over, it was 1997, and it had less than 90 K miles We had put in a new battery a few months earlier, and they told us there would be a $200 diagnosis fee. They informed us the battery was shot because of the starter, and charged us $948 for a new battery and starter. Well, now it's Feb 2, several months later and the same problem happens. Another $200 diagnostic fee and the battery is shot again and the alternator and the belt are the cause. ( & less than 1000 miles later). The new bill is over I K. I didn't expect the same issue to occur so soon. Granted it is an old car but we've maintained it well considering we put around 3000 miles a year on it. We decided not to repair the car and they want to charge us $200, we should not be charged that $200 fee again because the battery is not even 6 months old. It should be a draw. They refuse. I should have checked the reviews on ****** and BBB before dealing with them. We shouldn't have to pay this new $200 diagnostic fee.

  Customer response

  02/05/2024

  The dealership contacted me and they wanted to make things right and acted very professional on the phone. I was surprised how quickly they responded and how they are trying to remedy the situation. They seem very sincere, because of this I believe they do wish to make their customers happy and truly deserve a look see if interested in a car.

  Customer response

  02/05/2024

  The dealership contacted me and they wanted to make things right and acted very professional on the phone. I was surprised how quickly they responded and how they are trying to remedy the situation. They seem very sincere, because of this I believe they do wish to make their customers happy and truly deserve a look see if interested in a car.

  Customer response

  02/05/2024

  The dealership contacted me and they wanted to make things right and acted very professional on the phone. I was surprised how quickly they responded and how they are trying to remedy the situation. They seem very sincere, because of this I believe they do wish to make their customers happy and truly deserve a look see if interested in a car.

  Business response

  02/05/2024

  Hello we spoke to the customer and worked it out.  customer is happy now.  Thank you

  Business response

  02/05/2024

  Hello we spoke to the customer and worked it out.  customer is happy now.  Thank you

  Business response

  02/05/2024

  Hello we spoke to the customer and worked it out.  customer is happy now.  Thank you

• Initial Complaint

  11/02/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Purchased a car August 4, 2023, and after initially lying and saying that the car had not been in an accident, it was clear that the front bumper had been damaged, so it was agreed in writing and on recordings to replace the front bumper and touch up any damaged paint on the rest of the vehicle. Despite calling for weeks and weeks, it has been 90 days and no one will return my calls or make an appointment. Not only is this straight up fraud, I am concerned about my family’s safety, since the bumper is not in good shape.

  Business response

  11/02/2023

  We are very sorry it has taken so long to make arrangements for this work to be completed, we have scheduled this repair for the week of 11/6/23 and provided a loaner for the duration of the repair.

   

• Initial Complaint

  10/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car to this dealership for a diagnostic to confirm bad compressor that was making my engine shake and engine light come on , my replacement parts was an aftermarket part replaced twice which caused my car to be there 2 months which caused my car to sit which now caused further issues I reached out to the dealership manager Pete And his response was inappropriate and unprofessional especially since I purchased the car from This dealership. I want my vehicle serviced and treated as a customer that spent a lot of money.

  Business response

  11/06/2023

  The repair in question was completed by the dealership, from my understanding the issue is that ****** ***** is not happy that her extended warranty requires remanufactured parts to be used instead of brand new replacement parts. This complaint is for the warranty company and not a policy of Bruce Bennett Nissan. ****** needs to contact ***** in order to express her disagreement with their policy. 

  Customer response

  11/06/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  my vehicle was taken to this dealership to replace a ac compressor and was advised a diagnosis was done which would determine the issues and any other issues, when I picked my car up and turned the key I immediately heard the same noise and experienced the same shaking of my engine which should have been able for the service area to experience after installation I left the car at dealership for a few

  more days and went to pick it up and experience the exact issue once again that’s when a mechanic went on a test drive and did indeed determine there was a noise from the engine and tremorimg I was advised to leave the vehicle once again which I did and was told the part was defected the first time what was the issue the second time? If you pay for a warranty and required to have it services at a certified dealership what kind of parts are being put on? My car sat there while the dealership and warranty and ****** **** could determine nexts steps meanwhile after 2 months I picked my vehicle up and same week my car wouldn’t start, if a true diagnosis was done any issues would have been picked up at that point I contacted the dealership and made them aware I was stranded had to obtain a jump spoke to Pat the service manager who was extremely rude and inconsiderate, if that had been him and his car would he be ok with it? I want my car repaired and any issues resolved and replaced and I purchased my car from this dealership with going back and forth on this issue at 50,000 miles seems like this issue should be resolved immediately within the dealership and I expect the same cutaneous attention when they convince to buy this car  

  
  Sincerely,
  
  ****** *****

  Business response

  11/07/2023

  Client was asked to come pick up vehicle and bring back Rental, refused until she went around and around with ****** ****.

  Nissan deemed her vehicle fixed and also went to bat to replace component multiple times as a courtesy.

  When finally picking up vehicle after many calls by service advisor it was brought back filthy and low on fuel

  Called to say that she was having a problem once again with vehicle , was told she can have vehicle brought in to be looked at ,but Rental will be on her expense and can file for reimbursement through her extended warranty

  which only covers Rental if item is covered and completed in reasonable time. Refused to do that and never brought vehicle in to have checked for another concern.

  Instead decided to HANG Up phone and say she will call her Lawyer, at which point there was a DIAL  tone........We gave her the courtesy of looking at her vehicle but refused to bring in due to RENTAL policy.

  Extended warranty only covers a limited amount of rental days, this was excessive see attached texts with date stamps.

   

• Initial Complaint

  08/22/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I just walked out of the Bruce Bennett dealership after being a loyal customer for 16 years. They told me that the dealership ripped me off for $25k and that happened from previous staff that was fired 6 months ago and there was nothing they can do. What a racket and I will be getting my lawyer involved. The representative told me I would be better off driving the car into the lake or making it disappear. Stay away!

  Business response

  09/05/2023

  General manager Jonathan reached out to ***** ****** and is working closely with him to get him out of his lease. 

• Initial Complaint

  08/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Bruce Bennet Nissan advertised a 2023 Nissan ***** ** with 1561 miles for $27,000. This was on *** ***** and other car search sites along with their own website. I called on July 24 to make sure the car was still available, as we were traveling from **** ******, about an hour and a half away. We were told it was, and then upon arrival, that the car had just been sold 15 minutes before we got there. Hwvr, I just spoke to a phone agent at Bruce Bennet who confirmed that the car is actually still available and has been there since March. I have seen the vehicle still posted on multiple car search sites, but the price has now increased to $29,495, and I got an email today saying it was lowered to $29,458. It is the same vehicle with 1561 miles!! They flat out lied to my daughter and I, after driving all the way up there for the vehicle that it had "just been sold", and now continue to advertise it, but at a higher price. So, we are not sure if the vehicle actually exists, or it is a scam to get people to come into the dealership. Either way, this is a very disreputable way to run a business and I will be sure to let anyone I know to never deal with them.

  Business response

  08/24/2023

  We are terribly sorry if any incorrect information was posted we have several ** ****** all with similar miles and years, we would be glad to help or assist in the purchase a of a pre owned or new vehicle. Please feel free to reach out to our General Manager Jonathan C******* at ###-###-####

• Initial Complaint

  02/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This dealership pulled our credit 7 times to apply for a loan, my co signor had a credit score of 780 and the outrageous number of hard inquires dropped the score by 40 points.

• Initial Complaint

  12/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  brought a preowned car from Jason a salesman at Bruce Bennett in ****** ** . I left and traded my old ****** *** which I purposed there also with them . I traded my care IN February 2020. Now here it is December 2022 and I'm getting sued fora REPO. I traded. the car when I got my new one . I called and spoke to many people in the company and was told that I could get a letter stating when I did the trade . The keys were giving to Jason the sales guy. I can Not get anyone including mangers and General managers to contact regarding this . I feel like th stole from me and now can come to terms on with the can do to make this right . I will if I have to file a lawsuit against them.i am now being sued for the car I bring plenty of business to that company for many any years .. please consider

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