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ComplaintsforInvisible Fence
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased the service plan for Invisible fence because it was not working. However, it needed more repair than it covered. So I called to see if they would prorate it to the GPS version so I wouldn't have to run another fence and it get messed up again. However, they would not prorate it. Now I am just out of $300 and the fence does not work. I could replace the fence, but it is just going to get messed up again because of landscaping.Initial Complaint
06/09/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased this expensive fence for my pet. All of a sudden, I stopped receiving support or replacement batteries for the pet collar. The app on my phone is out of order, they disappeared with my money leaving me high a dry and my pet able to escape my yard.Business response
08/02/2023
We would love to help Mr. ******* with his Invisible Fence, I wanted to reach out first to you as I have not had to work through a BBB complaint before and did not want to take any actions that I was not supposed to do. Please let me know how I should proceed, and if there is anything else you need from me let me know. Thank you
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.