ComplaintsforMPeror Tuning LLC

• Initial Complaint

  07/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  11/21 paid 1000 plus 70.87 12/31 paid 3509.79 for auto repair services to my 2012 *** ** 7/22 the same issue I experienced when originally bringing it in for service occurred to my vehicle causing me to be without a car.Upon bringing it back to Mperor Tuning which I paid 275.00 I was informed that it wasn't what they did and I'd need to pay 984.80 an additional 300.00 was giving for future services..after a week without any progress I retrieved my car and brought it to the *** dealer for complete diagnosis 400.00 to which I was informed that I would need 10000+ to fix..Their inspection showed the problem being what I originally paid Mperor Tuning 11/21-12/12 I'd like my car fixed properly from a specified *** source and money's owed for towing and commute used during this time as a means to get to work ie **********

  Business response

  08/17/2022

  ***** ****** ****** ************************ *** ****** ********* ************************* ***** ********* **** *** **** ** ******** ** *** ******** *** ********* ****** ****** *** ** *********** ****** * ********   ***** *******

                         Mr. ****** brought his 2011 ***  X5 to us for repair in December 2021. The repair consisted of the replacement of the oil filter housing gasket, oil cooler gasket, serpentine belt, front crank seal, and oil pan gasket. This was caused by the oil filter housing gasket seal rupturing, spilling oil on the serpentine belt causing the belt to slide off of the bet tensioner and lodge in between the crank pulley & the crank seal. When this occurs the front crank pulley pushes the front crank seal into the motor due to the buildup of the torn belt. Mr. ****** contacted us in July of 2022 saying the same problem occurred & it was the shops fault. His vehicle was in a remote location (**** ** ******* ** **** *** **** ********* **. The tow truck driver could not tow the ** because they didn’t know how to neutral the vehicle for it to be towed to the shop.  We drove out to neutral the vehicle & Mr. ****** did not leave the keys or provide a way for us to gain access to neutral his vehicle. The trip charge was $250 which Mr. ****** refused to pay.  He then found a car transporter to properly tow his vehicle to the shop. When we revived the vehicle we video taped the damage & spotted broken & missing sensor plug., wire & wire loom caught in serpentine belt causing the belt to slip & get wedged between the crank seal and crank seal causing it to push the crank seal into the oil pan. Mr. ****** was aware of the problem but persisted to say that this was our fault. We deemed the repair to be an out of warranty, as the issue was not caused by any wrong doing from the previous repair. As a courtesy to Mr. ****** we agreed to repair the issue & he would purchase the parts for the repair. Mr. ****** gave us $300 to purchase the parts. We started to repair the vehicle and Mr. ****** stopped by the shop and asked that we halt the repair as he was taking it to *** & wanted his money back right away. Mr. ****** also owes for the diagnosis who’s is in the sum of $125.  He also owes 2 hours ($150 per hour $300) of the labor for the tear down of his vehicle  At the time of the occurrence it was the 4th of July weekend. The vehicle was parked in front of our garage bay for 3 days ($45 per day, after it was to be towed away. We have pictures & videos as proof of our findings. Thank you for your time with this matter. We are seeking payment for our services in the amount of $1,110.00.

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