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Find a Location

Aiello Home Services has 1 locations, listed below.

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    Business ProfileforAiello Home Services

    Plumber
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.52/5stars

    Average of 31 Customer Reviews

    Customer Complaints

    19 complaints closed in last 3 years

    6 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/30/2000

    Years in Business: 92

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Aiello Home Services offers full service Plumbing, Heating, Air Conditioning, Electrical, Drain/Sewer Service, Repairs and Installation Services, and Home Heating Oil Deliveries.

    Business Details

    Location of This Business
    600 Old County Cir, Windsor Locks, CT 06096-1592
    BBB File Opened:
    4/28/1998
    Years in Business:
    92
    Business Started:
    11/1/1931
    Business Incorporated:
    12/27/1994
    Accredited Since:
    9/30/2000
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Aiello Plumbing & Heating
    • Charter Oak Oil Company, Inc
    • First Service Petroleum
    Business Management
    • Mr. Stephen Birch, General Manager
    • Mr. Alexander Jezouit, President
    Contact Information

    Principal

    • Mr. Alexander Jezouit, President

    Customer Contact

    • Mr. Stephen Birch, General Manager
    • Mr. Alexander Jezouit, President
    Additional Contact Information

    Fax Numbers

    • (860) 292-2690
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

    Customer Complaints

    19 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/14/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Had Aiello home services install a well pump last November of 2023.Yard was dug up . The manager said he would help rake in spring ,well no one called me back after texting I did complain after the job was done.. I now have dirt and mud when it rains I cannot have the kids play in the yard I have to constantly give my 2fogs a bath and there is a sink hole 3feet by 3 feet.Please help I just want my yard the way it was. For a small amount of money they could have fixed this and after spending over 15thousand dollars I now need to spend money on top soil grass seed and hay I just don’t have the money.. I didn’t even get a servey from these people I am very frustrated and upset .. once these companies know your a senior citizen they take your money and run .Please help…..****** ********
    Read More

    Customer Reviews

    31 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Derek M

    1 star

    05/30/2024

    Came out to inspect full system and to quote Duct Cleaning Services. I own a small raised ranch with minimal duct work. They quoted me over $1200 to clean the ducts, almost $1100 to clean blower assembly, burners and Evaporator Coil in place. CRAZY Price, espicially when all cutouts for easy cleaning were already in place. They also told me that my system was in good working order. They sent a picture showing 60psi on one of the gauges. Three weeks later the AC System stopped working. After struggling to get them to come out and look at it, and dealing with the fact they canceled the service twice and got the times wrong and trying to come out the following week, they wanted to charge me over $450 to replace the capacitor. After I told the technician to leave, I called the manager and he said over the phone that he told the technician to give me a 20% discount, but the tecnician never said a word. Both were not willing to make the customer happy. After purchasing a new capacitor myself through a friend for much much cheaper, it still did not work. That friend hooked up his gauges and showed me where the pressure was 45psi, they recharged the system and it is now working. I will NEVER use this company again.

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