Business ProfileforCulligan Water Co of New England

Last year I called and set up an appointment. They no showed twice and the third time blew the time window by 12 hours and could not provide a service. Then before I even received service they billed me $450 for the service I never received and then had to fight for 3 months to have it resolved as they never even enter my home. This year I decided to try again, so I called and requested a yearly service for my water system. While on the phone, the receptionist asked if I was experiencing an issues outside of my normal service, I informed her that it did throw an error code one time and get stuck in a cycle. She stated they would check that out while they were here performing the yearly service. The day comes and one tech shows. Usually two come for a yearly service so right away I know something is off. He comes inside and barely speaks English, brings a few tools, I show him the system and he unhooks the water without any shutoff. Dumps water all over my floor. Never cleans up. Proceeds to start changing parts without any authorization. I question what he is doing and he tells me he has service call and he does not perform yearly services. I then attempt to call culligan 4 times while tech is here and no answer or call back. He reassembled system and leaves without clean up. I signed paperwork as he said they’d be calling. Took a week to receive a call and they state that it is my job to pay for the services I did NOT request and that I will not receive what I wanted until I pay for their mess up. Meanwhile I have now had to remove the damaged floor, have not received what I originally requested and now they are threatening legal actions over this bill for the services I did not request.