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ComplaintsforCeci Nails & Spa, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/30/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On August 23, 2022 my daughter got her nails done with an appointment for $70. She has had her nails done in this style before from other shops, but this was the first time here. The nail quality was not of good quality. They last for a month; within days they were broken and lifting. They were part of her birthday gift and for the start of school. I returned to the shop for repair on August 28, 2022. The manager/attendant was dismissive, stating that an appointment was needed. She did not want to discuss it and began to ignore us. School started the next day and my daughter could not make an appointment to return at 10:00 am. The attendant would not even look at the nails. We had to go to another shop and pay for the service so that they would be done for the return to school. I called the shop on August 29, 2022, and requested the return of my fee for the botched job and was told that they don't do that. I want my hard-earned money back for a service that was not fulfilled.Business response
10/03/2022
To who Concerns;
Effectively this Young girl come in to the salon and got a pretty long set of nails, few days later come in back with a nail broken in half, without notice.(the rest of the set was perfect , I guarantee my job for the first 2 weeks, I fixed any issues without charges) at the moment she come in back we were booked because we work by appointment Only, but she wants the same instant the nail fix, so we talk and she agree to come back the next day and we setup a time. The next day She never showed up to the appointment, didn’t call or anything, getting ready to close the store she call me asking for her money back.
We don’t refund money because we put all our effort, products and time in every single set of nails, if is any issue I take care of it! After all it was her decision to go and get her Nails done an a different place.
Thank you
Ceci’s Nails
Customer response
10/04/2022
Complaint: ********
I am rejecting this response because:What a liar, you see the pictures. I did not accept appointment, school started that day, and i told her that.
Sincerely,
***** ******
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.