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Find a Location

Midas Muffler & Brake Shop-Washington has 1 locations, listed below.

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    Business ProfileforMidas Muffler & Brake Shop-Washington

    Brake Service

    Additional business information

    Additional Info:
    T. Kevin Trump, owner of Midas Muffler & Brake Shop - Washington, is also the owner of Trump, Inc t/a Midas Muffler & Brake Shop in various locations.  A separate BBB Business Review for this business is available here.
    See all additional business information

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1620 Rhode Island Ave NE, Washington, DC 20018-1842
    BBB File Opened:
    6/1/2001
    Years in Business:
    43
    Business Started:
    1/19/1981
    Alternate Business Name
    • Capitol Industries
    • Midas Auto Service Experts
    Related Businesses
    Business Management
    • Mr. Jen Smith, Manager
    Contact Information

    Principal

    • Mr. Jen Smith, Manager

    Customer Contact

    • Mr. Jen Smith, Manager

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/21/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    On Monday, September 12th I took my 2008 ****** ******** with 192,576 to Midas, 1620 Rhode Island Ave, NE, Washington, DC 20018. I told the manger that I had just purchased the car and I think it had oil leak. I stated that this engine had potential for a head gasket failure. He stated that usually a head gasket failure would leak coolant but he would do a complete inspection. About two hours later he called and started listing all the work that needed to be done on the vehicle. I asked him to email me the estimate (which he did) and told him I would get back to him. After reviewing the estimate I agreed to everything but two items: replacing the front tires and replacing a rusted out exhaust flange. He tried to talk me into both those items stating that the vehicle would not pass inspection. I told him that the vehicle had already passed inspection. Everything I agreed to added up to $4,843.80, a lot of money but at least I did not have a head gasket failure. I picked the car up the next day and paid the bill. By Friday, September 16th I noticed that the vehicle was still leaking oil. Over the weekend I crawled under the car and saw a major oil leak. I was not going to take it back to Midas because I did not trust them, it was impossible not to notice the leak. On Tuesday, September 20th I took the vehicle to another mechanic (** **** ****). I gave them copy of the invoice I received from Midas. Upon inspection they confirmed that the vehicle had a major head gasket failure and found it unbelievable that Midas 1) did not notice or tell me about the oil leak/head gasket failure or 2) completed all the other work which was not urgent compared to the head gasket failure. On the same day I called and spoke to the manager at Midas, he refused to talk to me and hung up.I have spent $4,843.80 with Midas and now have to spend an additional $2,000 to have the head gasket and all associated work completed.

    Customer Reviews

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