Business ProfileforSol Systems LLC

I have used Sol Systems as my broker to sell solar energy credits (SRECs) since 2017. Until early 2022 there was not a Virginia market, so VA residents sold SRECs in another state, often PA. As the VA market came into being my SRECs began to be sold there. There is no action required of me other than to report monthly generation. Sol Systems began selling my SRECs in the VA market in Feb 2022 and did so again in May 2022. In both cases one SREC was sold for about $50. At that time the PA market was offering much less than the new VA market, about $20 per SREC, In Sept 2022 I received a check from Sol Systems for $40.08 for 2 SRECs, or $20.04 each and called Sol Systems support. I asked what happened and was told, verbally and e-mail, of a software problem causing some VA customer SRECs to be sold erroneously in PA. I was assured they would fix it and make me financially whole since the error was theirs. On Nov 28, 2022 Sol Systems issued a check for another 2 SREC, this time for a total of $41.68, sold again in PA. By then I was finding it increasingly difficult to get through to customer support and often held for 20 minutes before being disconnected without reaching anyone. Messages via the "contact us" link on their website or via e-mail were answered sporadically at best, and while the people I occasionally got through to were apologetic, nothing ever happened to resolve the issue. Since Dec 2022 I have been unable to get through on the phone. I opened additional tickets via their website explaining the history and problem, and other than one or two brief notes saying they would look into the issue, I've heard nothing.I recently moved my business to another broker but am seeking to be fairly paid by Sol Systems. On Feb 27, 2023, Sol Systems issued one final payment for 2 SRECs. The first was sold in PA ($21.50), the second in VA ($52.60) It seems they finally fixed the issue, but still owe me for 5 underpaid SRECs or about $150.