42 Customer Reviews
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Review from Chiman S
1 star08/17/2024
This company is not even worthy of 1 star. Created and activated an account few days ago and since yesterday, I cannot even access the site for any services. Every attempt I get a message 'Please check your email ID and password and try again or your account may be inactive'. It seems like the website works M-F 8-5 only. Their email responses are equally idiotic. In addition they force you to pay for their premium services ********************* and SMS notification service).Unfortunately all consular services of the Govt. of India has to go through them. AN OFFICIAL **************.Review from Nathan W
1 star08/06/2024
The website is terrible it kick you out after a certain amount of time regardless of if you're making inputs or not and with how often the site lags and freezes you're unlikely to get through the process without speedrunning it. I'm so sick and tired of being ran around and overcharged and taken advantage of. This company should go out of business and governments handle their own visas again. I would rather cut off my pinky than ever use VFS Global again. Absolutely awful and worthless. Would give 0 stars if possible.Review from Janet R
1 star07/22/2024
Horrible website - it's so hard to find an appointment. VFS Global keeps saying to "check back as the Embassy releases appointments". - Well, it's not the Embassy who you are visiting through the appointment booking, it's the *** Office themselves! They are trying to place the blame on the Embassy when it's their own office holding up the process. Awful, awful, awful experience and horrible website. Onsite staff were mediocre at best.Review from Madhur M
1 star07/03/2024
Worst service ever. On the borderline of fraud. They make you pay by giving you incomplete information. To call their helpline you have to pay more as well. TOTAL SCAMMM. US GOVT - take this downReview from Chris P
1 star05/21/2024
Charges were not clearly spelled out at the beginning of the process, and our **** application was rejected (by the ****************** not by VFS). For the amount of money paid (roughly $500 for my wife and I together), I would have expected more than a cursory review of our application, highlighted potential errors, and more accurate information on their website.Review from Riley R
1 star04/17/2024
Terrible. For ** applicants there is no customer service at all. You just send your passport into a black hole and hope for the best. ****** **** application site plugs you right in to VFS so you're led to believe there isn't another way to do it, but if I were doing this again I'd ****** that first. VFS clearly has no incentive to move quickly or efficiently with your sensitive information, I would just say read the fine print and give yourself more time to hear back than you think you'll need!Review from Jared S
1 star02/06/2024
If I could give a zero rating I would. If you have alternative choices for any visa needs; use them. Long story, but they represented a need for a Brazil visa; we filed; they took our money. E-visa site was a disaster. VFS customer service almost non-existent. Brazil gov' quickly reversed announcement and delayed the need for a visa by three months; so we immediately asked for a refund (visa was no longer needed on our early visit date). VFS kept the money & continued to process visa request that was no longer needed by us. The only time they communicated regularly was when we asked for the refund .... to say NO, NO, NO with no reasonable explanation.. DO NOT USE THEM and share this with your fellow travelersReview from Kris K
2 stars12/21/2023
It took two months to get a paper tourist visa for India. They could not track my pre-payment and I could not open any website to track my application. It was a nighmare and I was even charged for the 2 minute "free" phone call after I was put on hold. Not at all what their website claims they accomplish.Review from Tiffany K
1 star12/14/2023
Terrible experience. Glitches in website, multiple charges on my credit card for same application. Chat and email are both unhelpful. I'm seriously WORRIED I will not get my visa in time to travel to Brazil. It seems nobody can help with updates and or checking to see if the website bugs/glitches are impacting the processing time. For example: my "active application" has timed out 3x and now I can't even click into it. I've reached out via email, chat, Twitter (X) and still no help.Review from Martin S
1 star12/10/2023
Trying to navigate the new Brazilian e-visa website is an almost impossible nightmare. Adding a 12 hour time limit to add additional documents (after the fact, and on different emails ) is very stressful, especially on a weekend (when one doesn't usually attend to such things). Saying that you will confiscate the more than $160 US already paid if you do not do (or are able to do) what they demand reeks of extortion and/or outright theft! I have contacted the Brazilian Embassy in Ottawa to complain as the website complaint form doesn't work (won't load). One wonders if travelers should be forewarned to avoid transiting in Brazilian airports. The new requirement starts Jan.10,2024. I wish I knew, beforehand, I would have booked a different flight.
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