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ComplaintsforCreative Analytics DC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I was told about this service that I would receive a credit limit of $12,000 reported on my business credit account so it would improve my new business credit account. And this is what they advertise but after paying $149.00 monthly for about a year I never saw my business credit account show this advertised business line of credit, or anything at all. I contacted support many times to ask why it hasn't popped up but they said it could take up to 3 months after the first payments but to no avail. It has been since early 2022 and I still haven't seen anything I have canceled after a year of using their service. I cannot recommend their service until I see this credit account appear on my business credit report as they advertised. But at this point I would like a refund for their falsely advertised "$12,000 credit limit reported to my business credit account"Initial Complaint
07/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hello, On May 6, 2022 while doing research for business trade lines I came across their site. I look over it several times before actually applying. What I read is for $79 you get a $1000 trade line and for $149 a month you get up to a 12,000 trade line plus digital content to help businesses. I choose the $149 after purchasing I spent the next three days trying to figure out how to access my trade line only to find out they don’t give you the actual trade line they just report your monthly payments to them to your business credit. I never opened any of there digital services nor use any other service. The website is very misleading and when I reached out a guy stated he can’t help me cancel or refund me. Two hours later I get a call directly from an employee blaming me for not understanding and reiterating she won’t refund me. So I’m like why would you call me? Just to blame your consumer via phone? Hours later I receive another call from another employee (now the third person) with the same message stating she tracked my activity on the site and how she don’t think I spent enough time reviewing. Also asking why and what type of complaint I’m going to submit but nothing in regards to resolving the matter. In reality this company is in fact a scam because it advertised people getting a trade line for that price but you don’t. They mislead and defrauded me and I’m sure many others. I simply requested closure and a refund since it had only been a few days and no services rendered which they denied despite false advertising and the fact I did not use any services. The only thing I received was three different employees blaming me for their site being misleading and denying a refund.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.