Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/06/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
To Whom This Concerns: On December 14, 2022, I applied to a training program operating in the district of columbia at Constituent Services Worldwide. Some administrators seem eager for me to particiate starting January 03, 2023. However, it seems the person responsible for registrations, *** ******, has intentionally ignored my application and does not want to process my application, though I have eligibility to participate in the program. The person claimed not to have ever communicated with me; but, I sent her several emails, and the person has sent at-least one email to me. Can your office compell that person to complete my appication so that I can complete any missing work due to time lost and participate in the remaining training programs at that company? In advance, I thank you for your assistance.Business response
04/17/2023
From: CSW <**************>
Date: Mon, Apr 17, 2023 at 12:40 PM
Subject: Re: ******************************************** Complaint (********)
To: *********************** <*****************@mybbb.org>
Good Afternoon *****,
I hope you are doing well. Please find below our response to the email.
Background:
On 12/14/2022, **************** attended CSW Certification school Orientation. Upon follow-up the client requested that he was interested in the Green Infrastructure course and eligibility requirements and instructions were sent to him. The client later responded that he was interested in a paid program.
The client was advised that at the time, the clients that would be eligible for paid Green Infrastructure Training would be those referred to us by the ********** of ***** Initiatives through the ******************* Program. The client was also advised that the stipends would be paid by ***.
The client stated he was once part of the ******************* program, but he opted out as he did not have a need for it at the time. Client was advised to try to re-enroll in the program, and upon completion he could request to be transferred to CSW.
**************** sent me an email he had received from his Work Development Specialist at ***, stating they were not aware of the program at CSW. I immediately contacted the writer and explained the program to the writer who stated she would make an enquiry.
On 01/18/2023, **************** put me in an email thread he sent to his Workforce Development specialist stating he had registered for the next Cohort of *******************. At the time of this email, I am unsure if he has started the program, as he has not reached out to me.
It is also worthy of note that on 01/05/2023, ************************* who is the coordinator for CSW Green ************** program had reached out to me to confirm if I had spoken with one *************************, and I responded that I had not. This is due to the fact that in our email correspondence, the client had always stated his name as *****************. I had requested for his email address and then used that as a search criterion before I found out who he was.
Please see attached our email correspondence.
Kind Regards.
Constituent Services Worldwide , A Public Benefits Corporation
Main Number-**************
@CSWPBC
@CSWPBC
Constituent Services Worldwide Public Benefit Corporation
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.