ComplaintsforSomewhere
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hey so I recently purchased a pair of sneakers from this location, I’ve never been here, I currently live in California and I’m visiting for my sisters wedding, I purchased a pair of shoes from them for about 800$ I asked for a 41 1/2 they charged me for a 41.. I noticed that they made the mistake, I took the shoes back the following day, the same guy who took care of me was working, he asked me what was wrong and I told him they gave me the wrong size… he then told me there’s no refunds or exchange, now this store has two locations so it’s pretty big, At this point I’m confused, I told them they had the wrong size and he continued to tell me that it was his fault he didn’t verbally tell me the day before that there were no refunds and that everything was final, I have a weeding to go to and they won’t refund me or exchange for a new size , I spend 800$ .. it’s not a small amount of money, and if everything was final in sales they should have told me or have small signs on the wall.. they never mentioned any of that to me.. only thing they said was it is on the recipes .. now I have a pair of shoes that I can’t fit for my sisters wedding and apparently it’s my fault because the store never mentioned it or told me, and if they did they would have admit to it and said they did, the employees were embarrassed and kept apologizing to me . Called the owner he came and gave me the nastiest attitude , I introduced myself and everything .. I felt like they scammed me and I don’t think there’s any validity … it’s supposed to be a dc based shoes store that caters to the customers .. I didn’t get that treatment and they can’t get away with this at all.. they are plain out scamming people and they know it. I have recipes and shoes
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.