Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Somebody used my name and social security number to create a Wallethub account without my authorization. I know they used the email address *********************** and phone number ************, neither of which are my contact info. I informed Wallethub support of this fraudulent account creation and requested they blacklist my SSN (Unique ID: ********* and provide following information about the original account:All account creation and access history, to include dates, times, device information and IP addresses used.All of my personal information the perpetrator accessed, viewed, modified, had access to, or attempted to access or modify.All information the perpetrator provided when creating or accessing the account.I have not heard from them since a reply our tech team will investigate on September 23 and As soon as we hear from our tech team, we will let you know. On September 24. I sent a follow up email on October 13 and have not received a response.

  Customer Answer

  Date: 11/09/2025

  They replied via email (attached), the response failed to provide the requested information after they enabled theft of my identity.

• Initial Complaint

  Date:10/10/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wallethub.com published my email without permission.

• Initial Complaint

  Date:09/17/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am sign into wallet hub account on the app but when I try to view my account it said my ip has been blocked due to suspicious activity to unblock contact for further help which I did but they dont have a direct number . I went on ****** to see if they have a direct number and the number they have is **************** and its listed under wallet hub customer services number but it is not the right number it is a green dot number they have the wrong number under their name on goggle . I found a email ****************** to address my concerns but I dont know if that the right email waiting on a response now. I also try to go on the website beside the app but it also gave me an error message saying the site owner set restrictions prevent me to access the account reference number 1020. I dont know whats going on never ran into this problem before I need help

• Initial Complaint

  Date:08/25/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WALLETHUB IS REVIEWING MY CREDIT REPORT WITHOUT MY PERMISSION. WHILE LOOKING AT TRANSUNION CREDIT REPORTING SERVICES I NOTICE WALLETHUB AND CREDIT WISE REIVIEWING MY CREIDT REPORT AND HAD BEEN FOR SOME TIME. I HAVE NEVER CONTACTED THIS BUSINESS FOR ANY REASON AND NEED THEM TO STOP TROLLING MY CREDIT REPORT EVERY MONTH.

• Initial Complaint

  Date:05/18/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email this morning from somebody who I have no idea who they are. They logged into their wallet hub, and all of myinformation is in there. They contacted me and sent me screenshots that they have all of my personal information. My email my name my Social Security number my credit everything Wallet hub has been non-responsive. I am not uploading documentation that I have unless somebody contacts me as that is all of my personal information.

• Initial Complaint

  Date:01/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wallethub has been contacted previously to locate the source of my email address being used on their platform. The previous conversation resulted in an associate stating that they have no ability to remove my address or locate an account where my email address was used, potentially as a source of identity theft. My email address populated on a credit monitoring service again on 1/19/2025. I'm requesting Wallethub to disable an account with the use of my email account and to take responsibility of removal of such account associated with my email address requested by the sole owner of the email address listed on this BBB complaint. Failure to do so, continues to allow a breach of information and negligence by ********** after a formal complaint has been filed.

  Business Response

  Date: 01/21/2025

  Hi *******,
  
  WalletHub takes your concerns about the unauthorized use of your email address seriously. To investigate this further, please contact the WalletHub Help team at ******************* providing your email address and any relevant details.

  
  Once the message is received, WalletHub will investigate and take appropriate action, including disabling any unauthorized accounts if confirmed.

  
  Thank you for your patience. WalletHub is committed to resolving this promptly.

  
  Best regards,

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My identity was stolen and Wallethub performed a fraudulent credit check on me with information provided by fraudsters. I attempted to contact the business to alert them of this fraud, but the contact number Wallethub provided to the credit bureau was illegitimate. The website shows no legitimate methods of contacting the business via phone or message. They perpetuate fraud and provide victims no recourse.

  Business Response

  Date: 01/17/2025

  Hi *******,
  

  WalletHub takes identity theft and fraud seriously and strives to assist users in resolving such matters promptly.
  
  During registration, any given users information is automatically verified against their ********** credit report. WalletHub cannot check the information filled in by anyone while registering so whoever created an account in your name had to know all the details from your ********** credit report plus other sensitive information about you in order to be able to set up an account with us. Because of that, WalletHub is not able to identify possible duplicate accounts. As long as a user is able to pass all security questions asked during registration by **********, the WalletHub system will always see this user as a legitimate person. Whoever that person might be, he/she will pose as you in our system. The name linked to that account will be yours, the address yours, and so on.

  
  Although WalletHub cannot independently detect duplicate or fraudulent accounts, the team is committed to helping resolve this issue. Once you contact WalletHub, steps will be provided to investigate, locate the account in question, delete it, and blacklist your SSN in the system. This ensures no one will be able to create another account using your information in the future.

  
  While WalletHub does not currently offer phone support, you can contact the Help team via email at ******************* through social media, or by using the feedback forms at the bottom of the website.

  
  Please dont hesitate to reach out so that WalletHub can take immediate action to assist you in addressing this matter.

  
  Best regards,

  Customer Answer

  Date: 02/04/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22823173
  
  I am rejecting this response because:
  
  My complaint was not resolved. I was in contact with ********* and they confirmed the existence of the fraudulent account with my information. They claimed that they deleted it and blacklisted my SSN, but this is false. I keep getting soft pulls from WalletHub on my credit reports. I informed WalletHub of this, and they never responded. 
  

  
  

  
  Regards,
  
  ******* *******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 02/05/2025

  Hi *******,
  
  The WalletHub Help team received your email on January 24th and responded on the same day. Please check your spam folder, as the response may have been redirected there.
  
  Upon reviewing your account, the team confirmed the existence of a fraudulent account created using your information. The necessary steps were taken to delete it, and your SSN was blacklisted to prevent any further unauthorized registration attempts, as confirmed by email on January 21st.
  
  Regarding the new soft inquiries youve noticed on your credit report, these are generated as part of your WalletHub accounts daily updates, regardless of whether you log in. Since your account remains active, these updates may continue to appear as soft pulls.
  
  Please rest assured that your SSN is blacklisted, and no one will be able to register with WalletHub using your personal information again.
  
  Best regards,

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sometime in September of 2024, my identity was stolen. The criminals signed up with wallet hub using my information to monitor my credit. I'm assuming so they could see when I caught on and froze all of my accounts. I noticed a daily soft inquiry of wallet hub on my transunion credit report when I realized what was going on. I immediately attempted to contact the company via phone number which led to a dead end. The only somewhat viable way of contacting the company was via email of which I have yet to hear a reply after multiple attempts. I want the account deleted and this company to conduct stronger vetting in easily offering credit monitoring services. ********** was no help in offering me a solution to this problem. Even after I froze my credit, they are still receiving daily inquiries on my credit.

  Business Response

  Date: 12/24/2024

  Hi ******,

  WalletHub takes identity theft concerns seriously, and we understand how distressing this situation must be for you.

  
  First, we would like to clarify that WalletHub does not currently offer phone support. However, we did receive one email from you on November 22, 2024, and a reply was sent the same day with instructions to follow so that the Help team could investigate your concerns. If you did not see our response, we recommend checking your spam or junk mail folder, as the reply may have been filtered there.

  
  Regarding your concern about the creation of an account in your name, WalletHub employs automated verification processes in partnership with **********. During registration, any given users information is automatically verified against their ********** credit report. Unfortunately, we cannot manually review or vet the information provided during registration.
  For someone to register an account under your identity, they would have needed access to sensitive information from your ********** credit report as well as other personal details about you. As long as they could answer the required security questions during registration correctly, our systemand TransUnionwould treat them as a legitimate user. This makes it extremely challenging to identify fraudulent accounts without intervention from the affected individual, such as yourself.

  
  We understand your concern about daily inquiries. These soft inquiries occur as part of routine account monitoring for registered users and do not impact your credit score. However, once the fraudulent account is deleted, these inquiries will cease.

  
  We apologize for any inconvenience this has caused and remain committed to resolving this issue promptly.

  
  Best regards,

• Initial Complaint

  Date:12/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a $11.99 charge on my bank card from this company. Prior to today, I have never heard of this company. I have no records of any emails from them, no calls, nothing. They have no phone numbers listed so getting this straightened out is going to be super difficult. I have no idea how they got my card information, but I am beyond mad and worried. This is weeks before Christmas and now I have to worry about my card being compromised. Thanks guys.

  Business Response

  Date: 12/12/2024

  Hi *******,

  WalletHub is sorry to hear about the unexpected charge and fully understands the frustration, especially during the holiday season. The team takes these matters very seriously and is committed to resolving this issue for you.

  
  The Help team has already responded to your messages on ******** and Messenger, providing instructions to contact them via email at ****************** for further assistance. For security reasons, they handle all inquiries via email to ensure your information is protected and to provide the most efficient support. To assist with the investigation, the Help team will request certain personal details to help identify the source of the charge and address it effectively.

  WalletHub does not offer phone support and never has, but its Help team is highly responsive via email and ensures that all inquiries are addressed promptly. They look forward to resolving this issue for you as quickly as possible.

  Customer Answer

  Date: 12/13/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22669959
  
  I am rejecting this response because: I need to SPEAK to someone. I am not giving more of my information (email, etc) to your company. You already have my name, credit card number, and who knows what else. Email is far more unsecure than a phone call, seeing as how you have already violated my personal information, speaking to me is the least you can do
  
  
  Regards,
  
  ******* *******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:11/01/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A scammer set up an account using my information on wallethub to monitor my credit. I have reached out to wallethub multiple times about this fraud and they are non-responsive. There is only an email address to reach out to and no phone number. I have no account there, and never intend to start one. ********* enables fraud and should be shut down.

  Business Response

  Date: 11/06/2024

  Hi ******,

  
  WalletHub is committed to addressing all inquiries regarding account security and fraud. The Help Team received 2 emails from you and responded to both; please check your spam folder if the replies are not in your inbox.

  
  Currently, WalletHub requires identity verification to locate and delete an account, as account removal involves accessing sensitive information. ********* does not offer phone support, so here are the necessary steps for verification:

  
  1. Go to ************************************ and complete the account registration.
  2. After registration, navigate to ******************************************** and locate the Unique ID at the bottom of the page.
  3. Reply by email at ******************************* with the Unique ID, along with a request if you would like WalletHub to blacklist your SSN to prevent future accounts from being created using your information.

  
  WalletHub will then delete the fraudulent account and confirm completion within 5 business days. WalletHub sincerely regrets the inconvenience and ensures all actions are made with security as a priority.

  Best regards,
  

  Customer Answer

  Date: 11/15/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The fraudulent account was deleted and my ssn has been blacklisted. 
  
  Regards,
  
  ****** *********