ComplaintsforMetro Service Center
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This business provided me service about two months ago, they changed my tire They messed up my tire, Yesterday I’ve had a flat tire and I couldn’t remove the tire!! I tried removing it with all tools I even got police department involved but they could get the tire out, *** also came to help me take it out but they couldn’t, after spending 4 hours, I decided to call a tow truck which cost me 232$ to get it to my home address.Business response
08/08/2023
Dear Sir/Madam,
We have signs up front ,we do not provide any warranties for any used tire or lug nuts and lug studs which wore out in time,always recomended to replace as we have signs that shop is not responsible for any issue with old lug nuts and studs .(Pictures of signs are attached )
Thanks
****** *****************
Customer response
08/10/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:
This is not about a warranty of a tire that I have purchased from you, this is about my lug nut that I had on my tire. The gun you are using to open the tire stripped the lug nut making it impossible to take it off without breaking it and that caused me a lot of time and money.Regards,
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.