![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforFederal Motor Carrier Safety Admin.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Our company originally submitted information to FMCSA to get this company's information updated on 6/4/2024. As of 7/30/24 it still has not been updated. We have called and chatted with FMCSA several times for them to just tell us that it has been sitting at headquarters and a supervisor would contact us back. I have been told 5 times now that a supervisor would contact me. I have received ZERO phone calls back. Running this business is how I provide for my family. If this information does not get updated, I am unable to get my tag renewed. I started my tag renewal in June hoping this would be taken care of in time but here it is almost 2 months later and it is not. It is always an issue with FMCSA. The communication is TERRIBLE. They never know what they are talking about. It seems like they just hire anyone with no training. This is a government job and something has to be done. Again, this is how I provide for my family and now I am stuck due to them just sitting there doing nothing.Initial Complaint
02/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Good Morning I am a small business owner in the state of LA. I have been trying to get my business back up and running so that I can pay the necessary bills I need to. I was not able to complete my safety audit with my state trooper due to some emergency family issues that took priority at that time. It was then turned over to *****. I have been dealing with my safety specialist and I have been getting the run around. I am at the point of losing my home and my business because every time I send documents, they tell me it will be an additional 7 to 10 business days. I have been emailing documents every other day or every day since January 9th 2023. I need help or someone to call me regarding my safety audit. It has been 30 days today and I just received an email from ******************** our Safety specialist only to find out he is deliberately scrutinizing my business to find the smallest amount of fault possible. I understand that checking everyday may have been a little worrisome but I cannot understand for the life of me why one audit is this hard. Now he's requesting an additional list of items on DAY 30. I do not know what is going on at the New Entrant Safety Program with the ***** but this will need to be addressed and fixed TODAY. At this point it is ridiculous. He has everything he asked to be sent. I've called over 30 times and sent well over 50 messages. It is day 32 and he emailed me again stating that allow him an additional 3 to 5 more days.Initial Complaint
03/15/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Hello, I file a compliant with The ************************* and I have yet to received a follow up. I have called cs and they haven't been helpful.My complaint # is *********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.