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ComplaintsforFreddie Rugers
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Complaint Details
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Initial Complaint
08/18/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On Monday June 28, 2021, I ordered a Ruger *********** 22/45 **** ****** Threaded Barrel 22LR from FREDDIE'S RUGER FIREARMS & AMMO. I followed all instructions for the order, payment, and providing an FFL dealers contact information for shipping. Payment of $414.00 has been received by them, however we have not received any shipping information nor the item purchased. We have called and emailed dozens of times trying to get an update on the order and have only been able to talk to someone twice. Each time they tell us there was a concern with the order but don't worry they're shipping it out and will email us the tracking number within 24 hours. That has still not happened, I am left not choice but to believe this is a scam website and there are no products being shipped out. My most recent attempts to contact them for a refund have also been to no avail. I leave messages, email, use their chat now option, but there is no communication.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.