Business ProfileforGold's Gym International Inc.

My Name is *************************. I had a Gold's membership with the Gold's Gym location on Capitol Hill- at the ******* building. The membership agreement number is ************. This complaint requests a refund of all charges billed after my membership cancellation on January 21st, 2022- for a total of $1,257.00. On January 21st, 2022, I asked the front desk associate to cancel my membership and services. I also filled out the cancellation questionnaire at the Gold's Gym location, took a picture, and left. Shortly thereafter, I received a call from one of the managers asking me to reconsider. I explained that, given my awful experience with my trainer, I would not be moving forward with my membership. He attempted to give me back some of the training hours. However, I expressed that I was not interested. I have the picture taken after filling out a cancellation questionnaire given to me by a front desk associate. The picture includes Time Stamp and location, as saved on my ******. According to my conversations and membership agreement, I should be billed no charges 30 days after cancelation. In this case, February 21st, 2022. On July 14th, 2022, I called the gym inquiring about the charges. They stated: the gym has no documents on file or knowledge I did or even attempted to cancel my membership. There was nothing they could do to stop my membership. 2) The gym could only issue me a new membership cancellation with additional 30 days' notice. Lastly, to not contact them again. The manager hung up. I called three times, and they stated that the manager was busy at lunch or unavailable. The deliberate practices listed above include ill intent, an attempt to conceal that I in fact canceled my membership in person, and intimidation. I want my membership to be stopped immediately and a full refund of $1,257.09.