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Find a Location

MedStar Georgetown University Hospital has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforMedStar Georgetown University Hospital

    Hospital
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    MedStar Georgetown University Hospital has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      3800 Reservoir Rd NW, Washington, DC 20007-2113
      BBB File Opened:
      11/30/2005
      Alternate Business Name
      • Georgetown University Hospital
      Additional Contact Information

      Fax Numbers

      • (202) 444-6427
        Primary Fax

      Website Addresses

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/16/2021

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      In June I had a follow up appointment with Dr E******: I took a bill into his office and had his office staff look at it. I as told I owed $160. I tried to pay $200 but was told the appointment that day was included in the original bill. I asked are you sure, and I was told that I didn't owe the hospital anymore then $160. I wrote a check and was reassured that I was paid in full. Three weeks later I received another bill for over $200. My wife thought that they probably screwed up and just wait to see. I received another bill a month later for $40. I figured that they must have accidentally charged me for the appointment with Dr. E****. I tried calling billing and spent hours on hold that week and never reached them. A month later I received another $40 bill. I called *************** office and explained my concern. I received no help. A few weeks later I received a $30 bill from a collection agency. I called the hospital and then the agency. I was told by the agency that it was a bill for a office visit with Dr. C******** from the end of April which was 7 weeks before I saw Dr. E******* on which this visit I was told I only owed what I paid. I paid that bill that evening on October 18th because the collection agency told me it was the copay from the visit in late April and I remembered there was no one in the office, when I left, to pay my copay to. Anyway now I have received another $50 bill from the collection agency, this time they could not explain why I was being charged. However, they did see where I had paid the $30. I am greatly disappointed in Medstar Georgetown Hospital over telling me one thing and then jerking me around. I'm not going to pay money I don't owe. If they can show what the money is for and I did owe it of course I would pay it. Dr. C*********** is mean and nasty and has no people skills. I was warned about him by the Surgeon who recommended him however, he said he was the best for my type of injury. Very Sad!! I need help with for it seems I'm being harassed.
      Read More

      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mohannad E

      1 star

      08/07/2023

      Can’t go below one star I will never recommend to come here. I will never recommend you. I will never come here but I’m being forced to come because my doctor is working at this hospital. My first time I came here I stayed for three hours and the nurses in the front they enter, whoever do they want. This is the second time I have been at this ER for four hours, and still not able to see a doctor. I’m suffering from pancreatitis which is the highest pain you can get. I have been suffering here and I see people they have conversation and go in in front of me I’m 100% I believe whatever going on is fishy. If really do care about the patients go and spend sometime at the ER and witness how they humiliated the people

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