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ComplaintsforBinbox Lockers
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Was forced to download binbox app to store an oversized bag at an event. The app has an option to delete your account, but when that option is selected the app crashes consistently. I do not want my personal information maintained by binbox.Business response
06/27/2023
Tech Department deleted customers account on 6/8/2023
June 5: **** ticket created to report the bug and to have the customers information deleted from our app- Bin-887 (screen shot attached)
June 8: **** ticket completed and case closed out
June 27: Checked **** ticket has been confirmed completedCustomer was contactd via emailed that account has been deleted.
Customer response
06/29/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.