Business ProfileforWashington Gas

Washington Gas sent request to access the gas meter in my garage, we set up appointment on July23, 12 - 3 PM. At 2 PM, no one came. I called Washington Gas to check when the technician would come. A lady told me that the technician didn't even put the appointment in his schedule, ask me to reschedule. I felt very upset because I had been waiting from 11 AM, and cancelled all work in the afternoon, he would not even put the schedule in his plan? I told the lady: I could reschedule another appointment, but if this kind ignorance happens again, I would deny any access in the future. She immediately shouted at me: if the meter has any problem, it is all your responsibility! I want to argue, she hanged up.I was shocked by her rude attitude. I called Washington Gas again, talked to a gentleman, after I said "I want to complain the lady I just talked to", in less than 1 minute, the line disconnected, either he hanged up or the system interrupted. I called the number again, another gentleman picked the phone, I just said "complain to the lady who I talked to", the line disconnected. I am sure now that they tensionally disconnected phone.I then sent an email to customersupport, reported the incident. I got response email in one hour, but in the email, no real person name, only "Washington Gas ****************** It says "We are continually working to improve our customer experience and offer superior quality service and appreciate your feedback.", but doesn't mention what they will do. It is obviously a standard letter to fool customers.After 3, the technician called, and came at 3:13 PM. He explained that he was called to treat an emergency, I don't know if what he said is true. However, he should give me a call if it is true to tell he may be later. The lady should have contacted him to check his situation. But all didn't happen.They are irresponsive, rude, and ignorance from the top management to the staffs.