Business ProfileforMedical Cosmetic Enhancements PC

I purchased 3 treatments for tattoo removal and purchased 3 more sessions. However, session #4 resulted in no expected adverse reactions because the treatment wasn’t administered properly. I immediately called it in and Emmanuelle repeatedly dismissed me saying that it’s not true. She asked me to wait 8 weeks because that’s how it takes for the tattoo to lighten. I explained to her that the tattoo will not lighten because the treatment wasn’t done properly and the tattoo area isn’t even pink. Giving her the benefit of the doubt was a mistake because by asking me to wait 8 weeks, she was actually timing me out of filing a dispute through the credit card company. She then says that session 4 was lower than session 3. I asked her to pause and explain why would session 4 be lower in intensity when session 3 when I have built up my tolerance. She took a second to think and said “actually session 4 was the highest”. I told her that we need to stop talking and now I want this in writing. Over emails, she doubled down on her new story and responded with “go somewhere else then”. She then started refer to the agreement form saying that “they give no absolute guarantees for how many sessions it’ll take for the tattoo to lighten” but she keeps misrepresenting it to say “they give no guarantees [that the treatment would be done properly]”. She then asked me for proof that there was no difference between session 3 and 4 - when I sent her a photo, she stopped responding. Since she timed me out of my dispute, the only option was to ask for a refund. I called 4 times for the refund. The 5th time I called - she was finally there but she decided to charge me instead of refunding me. I asked via email to reverse the charge and properly refund me. The owner replied that I’ll have to call for the 6th time and also couldn’t write the agreement back verbatim. No scientific explanation has been provided as to why I wouldn’t scab, bleed, or have pain. Also, MCE pays for positive reviews.