ComplaintsforJimmy Gusky, LLC

• Initial Complaint

  11/11/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I went to this business after checking with the BBB recommendations. This business, Jimmy Gusky, LLC, was terrible and seriously should not be considered a good rating company by the BBB. This was suppose to be a simple matter of temporary removing the furnace to renovate the closet space and then reinstalling the furnace 2 days later, after renovation of the furnace closet space. First, they did show up on the scheduled date and time. No calls, email or texts to informed the customer (myself regarding this matter). Second, we paid a cash deposit for service, as the owner requested, and finally, after several calls to the owner, Jimmy Gusky, for service, the tech finally shows up 3 hours later with a terrible attitude about doing the work. Mr. G******** shows up to take the deposit and is hollow at by his technician about the job and he's not returning. When it was time to reinstall the furnace, on the scheduled day provided by JG, LLC, they never called or showed up to provide the service that they say they would. They were terrible. We never received a call or anything from JG, LLC. We found out from another HVAC company, that when JG took the furnace out, they damage the equipment so badly, that we had to purchased new equipment from another company, who did a great job and were very professional in helping us, the customer.. For this reason, and other terrible services provided by Jimmy Gusky, LLC, we are requesting a full refund of the $800.00 cash deposit that we provided (took the amount directly out of our checking account for documentation). They finally called 3 days later, after the job was completed by another company. How convenient!!!!!

  Business response

  04/12/2022

  From: Jimmy Gusky <******************************>
  Date: Tue, Apr 12, 2022 at 12:48 PM
  Subject: Case ID Number ******** - *******************
  To: [email protected] <[email protected]>
  
  Please find attached the documentation and the receipt for the refund of $800 cash to ******************* that he signed on 12/2/2021.  The customer paid us in cash and we refunded him in cash.
  
  Please let me know if you have any questions.
  
  Jimmy Gusky
  Jimmy Gusky Heating and Air
  ************
  ******************************

  Customer response

  04/13/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************

  From: G ***** <***********************>

  Date: Tue, Apr 12, 2022 at 5:36 PM
  Subject: BBB Complaint ********
  To: <*********@mybbb.org>
  Dear Sir, thank you for following up on this issue. The situation has been resolved with this company in a productive manner. Again, thank you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩