Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

MCI Group has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • MCI Group

      1801 Pennsylvania Ave NW Washington, DC 20006-3606

    • MCI Group

      22001 Loudoun County Pkwy Ashburn, VA 20147-6105

    • MCI Group

      LA Pacific Tower 10014510 Box 108 Conroe, TX 77301

    • MCI Group

      PO Box 105406 Atlanta, GA 30348-5406

    • MCI Group

      PO Box 650355 Dallas, TX 75265-0355

    Business ProfileforMCI Group

    Telephones
    Multi Location Business

    Additional business information

    Additional Info:
    Michael Capellas is CEO and Chairman of WorldCom, the parent company of MCI Group. Wayne Huyard is Chief Operations Officer of MCI Group, which handles residential and small business customers. Sally McMahon is Vice President of Consumer Affairs and Quality. According to information provided by the company, MCI WorldCom Communications Corporation (MWCC) was incorporated in Delaware in 1968 to provide long distance communications services. The company first telecommunications services to business customers in 1971. Residential service was added in 1980. WorldCom acquired MCI in 1998. In 2001, MCI Group assets became separately traded. MCI Group operates as a separate business-operating unit of WorldCom. WorldCom Wireless is also a separate company from WorldCom. WorldCom Wireless business operations is located in Boston, Massachusetts and offers cellular telephone service. WorldCom, Inc., the parent company of MCI Group, filed for reorganization under Chapter 11 of the federal Bankruptcy Act in US Bankruptcy Court for the Southern District of New York on July 22, 2002. This permits the company to operate with court supervision while developing a plan for reorganization. The company has moved all local employees to its location in Ashburn, Virginia, in August, 2002.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers telephone services.

    Business Details

    This is a multi-location business.

    Find a Location

    MCI Group has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • MCI Group

        1801 Pennsylvania Ave NW Washington, DC 20006-3606

      • MCI Group

        22001 Loudoun County Pkwy Ashburn, VA 20147-6105

      • MCI Group

        LA Pacific Tower 10014510 Box 108 Conroe, TX 77301

      • MCI Group

        PO Box 105406 Atlanta, GA 30348-5406

      • MCI Group

        PO Box 650355 Dallas, TX 75265-0355

      Location of This Business
      1801 Pennsylvania Ave NW, Washington, DC 20006-3606
      BBB File Opened:
      9/1/1980
      Years in Business:
      56
      Business Started:
      1/1/1968
      Business Started Locally:
      1/1/1968
      Alternate Business Name
      • M C I Communications Corporation
      • MCI WorldCom Communications, Inc.
      • The Neighborhood
      • MCITelecommunication
      • The Neighborhood Phone Service
      • MCI Phone
      • MCI
      • MCI Local Markets
      Business Management
      • Mr. Wayne Huyard, Chief Operating Officer
      Contact Information

      Principal

      • Mr. Wayne Huyard, Chief Operating Officer

      Customer Contact

      • Mr. Wayne Huyard, Chief Operating Officer
      Additional Contact Information

      Fax Numbers

      • (319) 368-1918
        Primary Fax
      • (800) 854-7960
        Other Fax

      Phone Numbers

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Constance K

      1 star

      02/17/2022

      I had an acct with TTI National that was taken over years ago by MCI. I no longer use the account and 6 months ago cancelled it. I called and spoke with a representative - it took me at least 45 minutes to cancel this account. The following month I received a bill. I called again - they told me they had no record of me cancelling the acct. I went through the process again, and yup - the next month I got another bill. I called again and after being on hold for 1/2 hour, had to go through the whole process again. Got another bill, refused to pay. Sent it back to them. Got another bill with late fees. I finally took the bill, sent it back to them via Fed Ex, told them I've cancelled this acct 3 times and I sent them a bill for my time. I told them I would send it to collections if they didn't pay my bill. I copied my attorney and told them I was reporting them to the BBB. Their customer service is HORRIBLE. My invoice I sent them for my time has yet to be paid!!


      Local BBB

      BBB Serving Wisconsin

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.