ComplaintsforNetwork for Good

• Initial Complaint

  04/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ran a fundraising campaign which ended in December. I then waited months to receive my check. I raised $270 but only received $70 . I have been contacting networkforgood since February attempting to get the remainder of the money but they refuse to respond to emails or help requests submitted through their website. I have also attempted since February to request direct deposit for the remaining money but have not been allowed. Check #******* was supposedly sent 2/15/23. I havent received it and I cant get anyone to help me .

  Business response

  05/19/2023

  Dear ********************,
  
  We would like to apologize for the delay in reissuing the checks we originally send you in January and February of this year. We strive for excellent customer service and fell short in this instance.

  To address your concerns,please be aware that you were granted funds from a ******** fundraiser. The fundraiser occurred over 2 monthly disbursement cycles, which is why the funds were sent in 2 different checks. ******** from our support team spoke to you and confirmed that the address we sent the checks to was correct. Because our records indicated that neither check was cashed and both we reported as lost, we have reissued the entire $270 and they were sent to you via ****** If you receive one of the earlier checks, please do not cash either as stop payments have been issued as they were reported as lost. As of today, you should have received the new checks and ******** has reached out to you to confirm.

  If you would like to sign up for EFT in the future to have funds direct deposited and avoid delays, please apply at  ***************************************************************.
  
  We believe this addresses your concerns.
  Network for Good

• Initial Complaint

  06/21/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Fundraiser was created on ******** for a 501.3c nonprofit. They are registered with the IRS in the United States but due to having their main facility in Mexico, ******** refuses to pay them out. Upon requesting a refund, ******** said Network for Good already paid the nonprofit and the money could therefore not be refunded. Yet because of some unknown issue ******** has with this nonprofit, they won't even allow them to tie any payment channels where donated money would be transferred to them. The money was literally stolen. My own donation was $25 but the entire campaign raised $142 from several donors.

  Business response

  07/11/2022

  **************,

  Thank you for reaching out regarding the fundraiser you established on ********* You spoke with our associate Imran, and he explained the Network for Good disbursement process and the relevant timing for ******** fundraisers. Network for Good does have the funds you raised, and the grant check will be issued on July 15 as part of the regular July disbursement cycle.

  We also reached out to the nonprofit you identified and confirmed for them the timing of their next disbursement.

  We believe we have addressed all of your concerns.
  

  Thank you,

  Network for Good

  Customer response

  07/12/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  04/03/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This is more to get a method of contact as they refuse to route me to the correct person and its costing our charity money cashing checks that they spam out to us and then their bank declines to fund.I need to know what our balance is with network for good and establish a reasonable method for disbursement of payment. As of today they have cost us $40x 6 in check bouncing fees and I also expect that to be repaid. They essentially have fraudulently issued checks and then stolen the money that was donated via their service.I know this probably isnt done on purpose but their systems are bad.Thank you,-***

  Business response

  05/19/2022

  ** ****;

  We apologize for the difficulty you had in reaching anyone at Network for Good regarding grants we were attempting to direct to ******* ***. Morgan from our Customer Solutions group was able to speak with you on 5/18/2022. We identified that there have been 6 unique grant checks sent to your organization over the past 20 months that remain uncashed. Grant checks are good for 180 days, and we had proactively reissued 3 of those checks when the original check was not cashed within the 180 day window. As we discussed, we are reissuing you all 6 checks. We are expediting the check reissue and will provide you the tracking number for your records once it is available. We confirmed that we have the appropriate address to send the checks.

  We believe this addresses your concerns.

  Network for Good

  Customer response

  05/31/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  --------- Forwarded message ---------
  From: ******* *** <**********@*****.com>
  Date: Mon, May 30, 2022 at 12:50 PM
  Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
  To: Better Business Bureau <[email protected]>
  
  

  I am satisfied with how it was handled.

  
  Regards,
  *** ****
  

• Initial Complaint

  01/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We are new customers of Network for Good, starting our subscription in October 2021. So far, we have found the product to be well-rounded and helpful for our needs, except for the contact management features which are limited and cumbersome. While we are able to work around these issues, the most recent change regarding "Events" is disappointing and deceptive, warranting this email inquiry. Event management was a key consideration in our decisions to move forward with Network for Good. While we appreciate the improvements in functionality, it is disappointing to read that NFG has decided to take away the event management feature "ticketing page" and replace it with the new "Events" feature, limiting the number of registrations to 30, essentially forcing customers to unlock the premium version. Our opinion is that this could have/should have been built into the cost structure instead of passed on as additional fee. Our main issue is that the event management function was part of our original subscription and this change effectively removes that service without additional fee. In fact, the product description in the contract lists Fundraising Pages- Event Ticketing.

  Business response

  02/16/2022

  To whom it may concern;

  We are in receipt of BBB complaint ID #***********. In looking into this complaint, we talked through the concern you raised about the Events portion of your subscription. As we discussed, to resolve this issue we will provide our Essentials Events product for no additional cost until your contract term ends in 10/6/2022. In our conversation you indicated this addressed the issue you raised in this complaint.

  Regards,

  Imran K********
  Director Customer Success

• Initial Complaint

  11/30/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  ** pay Networkforgood took 80.00 from my account whch I did not authorize on 11/29/2021. I do not know how they did it and do not know how they got my account. I want this stopped and refunded.

  Business response

  01/11/2022

  With respect to our continued conversation on this matter, I can confirm that Network for Good escalated the issues to the appropriate parties, both internally and with ********* and we were able to confirm the information that we needed to move forward. Further, we will be able to honor your request and a refund will be issued. ******** confirmed to us that the refund was just initiated on Jan 7, 2022. The refund will take 5-7 business days to appear in your bank account.

  Customer response

  01/14/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  The companies involved were great.  I also believe Trevor B********, who handled this was wonderful.
  Regards,
  
  *****************************
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩