![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforNetwork for Good
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ran a fundraising campaign which ended in December. I then waited months to receive my check. I raised $270 but only received $70 . I have been contacting networkforgood since February attempting to get the remainder of the money but they refuse to respond to emails or help requests submitted through their website. I have also attempted since February to request direct deposit for the remaining money but have not been allowed. Check #******* was supposedly sent 2/15/23. I havent received it and I cant get anyone to help me .Business response
05/19/2023
Dear ********************,
We would like to apologize for the delay in reissuing the checks we originally send you in January and February of this year. We strive for excellent customer service and fell short in this instance.To address your concerns,please be aware that you were granted funds from a ******** fundraiser. The fundraiser occurred over 2 monthly disbursement cycles, which is why the funds were sent in 2 different checks. ******** from our support team spoke to you and confirmed that the address we sent the checks to was correct. Because our records indicated that neither check was cashed and both we reported as lost, we have reissued the entire $270 and they were sent to you via ****** If you receive one of the earlier checks, please do not cash either as stop payments have been issued as they were reported as lost. As of today, you should have received the new checks and ******** has reached out to you to confirm.
If you would like to sign up for EFT in the future to have funds direct deposited and avoid delays, please apply at ***************************************************************.
We believe this addresses your concerns.
Network for GoodInitial Complaint
06/21/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Fundraiser was created on ******** for a 501.3c nonprofit. They are registered with the IRS in the United States but due to having their main facility in Mexico, ******** refuses to pay them out. Upon requesting a refund, ******** said Network for Good already paid the nonprofit and the money could therefore not be refunded. Yet because of some unknown issue ******** has with this nonprofit, they won't even allow them to tie any payment channels where donated money would be transferred to them. The money was literally stolen. My own donation was $25 but the entire campaign raised $142 from several donors.Business response
07/11/2022
**************,
Thank you for reaching out regarding the fundraiser you established on ********* You spoke with our associate Imran, and he explained the Network for Good disbursement process and the relevant timing for ******** fundraisers. Network for Good does have the funds you raised, and the grant check will be issued on July 15 as part of the regular July disbursement cycle.
We also reached out to the nonprofit you identified and confirmed for them the timing of their next disbursement.
We believe we have addressed all of your concerns.
Thank you,
Network for Good
Customer response
07/12/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
04/03/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
This is more to get a method of contact as they refuse to route me to the correct person and its costing our charity money cashing checks that they spam out to us and then their bank declines to fund.I need to know what our balance is with network for good and establish a reasonable method for disbursement of payment. As of today they have cost us $40x 6 in check bouncing fees and I also expect that to be repaid. They essentially have fraudulently issued checks and then stolen the money that was donated via their service.I know this probably isnt done on purpose but their systems are bad.Thank you,-***Business response
05/19/2022
** ****;
We apologize for the difficulty you had in reaching anyone at Network for Good regarding grants we were attempting to direct to ******* ***. Morgan from our Customer Solutions group was able to speak with you on 5/18/2022. We identified that there have been 6 unique grant checks sent to your organization over the past 20 months that remain uncashed. Grant checks are good for 180 days, and we had proactively reissued 3 of those checks when the original check was not cashed within the 180 day window. As we discussed, we are reissuing you all 6 checks. We are expediting the check reissue and will provide you the tracking number for your records once it is available. We confirmed that we have the appropriate address to send the checks.
We believe this addresses your concerns.
Network for Good
Customer response
05/31/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
--------- Forwarded message ---------
From: ******* *** <**********@*****.com>
Date: Mon, May 30, 2022 at 12:50 PM
Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
To: Better Business Bureau <[email protected]>I am satisfied with how it was handled.
Regards,
*** ****Initial Complaint
01/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We are new customers of Network for Good, starting our subscription in October 2021. So far, we have found the product to be well-rounded and helpful for our needs, except for the contact management features which are limited and cumbersome. While we are able to work around these issues, the most recent change regarding "Events" is disappointing and deceptive, warranting this email inquiry. Event management was a key consideration in our decisions to move forward with Network for Good. While we appreciate the improvements in functionality, it is disappointing to read that NFG has decided to take away the event management feature "ticketing page" and replace it with the new "Events" feature, limiting the number of registrations to 30, essentially forcing customers to unlock the premium version. Our opinion is that this could have/should have been built into the cost structure instead of passed on as additional fee. Our main issue is that the event management function was part of our original subscription and this change effectively removes that service without additional fee. In fact, the product description in the contract lists Fundraising Pages- Event Ticketing.Business response
02/16/2022
To whom it may concern;
We are in receipt of BBB complaint ID #***********. In looking into this complaint, we talked through the concern you raised about the Events portion of your subscription. As we discussed, to resolve this issue we will provide our Essentials Events product for no additional cost until your contract term ends in 10/6/2022. In our conversation you indicated this addressed the issue you raised in this complaint.
Regards,
Imran K********
Director Customer SuccessInitial Complaint
11/30/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
** pay Networkforgood took 80.00 from my account whch I did not authorize on 11/29/2021. I do not know how they did it and do not know how they got my account. I want this stopped and refunded.Business response
01/11/2022
With respect to our continued conversation on this matter, I can confirm that Network for Good escalated the issues to the appropriate parties, both internally and with ********* and we were able to confirm the information that we needed to move forward. Further, we will be able to honor your request and a refund will be issued. ******** confirmed to us that the refund was just initiated on Jan 7, 2022. The refund will take 5-7 business days to appear in your bank account.Customer response
01/14/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
The companies involved were great. I also believe Trevor B********, who handled this was wonderful.
Regards,
*****************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1140 Connecticut Ave NW Ste 700
Washington, DC 20036-4011
Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.