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Business ProfileforUnited Medical Clinic, LLC
At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- 121 Becks Woods Dr Ste 100, Bear, DE 19701-3853
- BBB File Opened:
- 4/28/2004
- Years in Business:
- 18
- Business Started:
- 11/2/2005
- Business Incorporated:
- 12/10/2010
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- United Medical ACO
- Hours of Operation
Primary
- M:
- 8:00 AM - 5:00 PM
- T:
- 8:00 AM - 5:00 PM
- W:
- 8:00 AM - 5:00 PM
- Th:
- 8:00 AM - 5:00 PM
- F:
- 8:00 AM - 5:00 PM
- Sa:
- By Appt. Only
- Su:
- Closed
- Business Management
- Ms. Natalia Zaborsky, Practice Administrator - Becks Woods
- Mr. Kemal Erkan, CEO and President
- Ms. Hazel Sevilla, Practice Administrator
- Ms. Susan Andersen, COO
- Contact Information
Principal
- Mr. Kemal Erkan, CEO and President
- Ms. Susan Andersen, COO
Customer Contact
- Mr. Kemal Erkan, CEO and President
- Additional Contact Information
Fax Numbers
- (302) 836-4302Primary Fax
- (866) 294-1853Other Fax
Phone Numbers
- (302) 266-9166Other Phone
- (302) 836-4302
Customer Complaints
7 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Sabine K
09/25/2023
United Medical Clinic, LLC Response
09/26/2023
Subject: Response to BBB Review - Sebina Keels
Dear Sebina Keels,
We hope this message finds you well. We would like to address the concerns you recently expressed in your Better Business Bureau (BBB) review regarding your experience as a patient at our medical facility. We take all patient feedback seriously, and we sincerely apologize if your experience did not meet your expectations.
First and foremost, we want to acknowledge your frustration and disappointment as a result of your perception that you were categorized as a non-compliant patient. We understand that this may have been a source of concern for you, and we appreciate your willingness to share your feelings with us.
It is crucial to emphasize that our primary goal is to provide the highest quality of care to all of our patients, and we adhere to established medical guidelines and best practices to ensure your well-being. The term "non-compliant" is a medical term used to describe a situation where a patient's actions or decisions may not align with recommended treatments, medications, or follow-up care.
First and foremost, we would like to apologize for any misunderstanding related to your primary care physician. It appears there might have been a miscommunication or confusion regarding the term "dobe." We want to assure you that we are committed to providing respectful and professional care to all our patients.
To better understand your concerns and address any potential issues with communication, we kindly request that you provide additional context or details about the term "dobe" or any specific incidents that you found concerning. This information will help us investigate the matter thoroughly and take appropriate actions to ensure that such misunderstandings do not occur in the future.
At our medical facility, we strive to create a welcoming and supportive environment for all our patients. We are committed to improving the patient experience, and your feedback is invaluable in helping us achieve this goal. Please feel free to reach out to our Patient Relations team directly to provide more information or to discuss your concerns in greater detail.
Sebina, your well-being is our top priority, and we deeply regret any negative experience you may have had. We encourage you to reach out to our Patient Relations team if you have any further questions or concerns. We are committed to continuously improving our services to provide you with the care you deserve.
Thank you for taking the time to share your feedback. We value your trust in us and remain dedicated to serving your healthcare needs.
Sincerely,
Kemal Erkan
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