ComplaintsforUnited Medical Clinic, LLC

• Initial Complaint

  07/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I have been a migraine sufferer for over 35 years, and have been Prescribed the same medication and have had the same doctors office for the entire time, so it’s all on record. Although their doctors change , my medical situation and records have not. I am prescribed imatrex 100 mg as the migraines occur. I have a physical every year, and we go over all prescribed medication, Now today I’m told I have to come in every six months for a refill. This is ridiculous, never have I been told this it’s always been once a year. This makes no sense at all I know prescriptions are good for 1 yr. Not 6 months. It would be different if this was a controlled substance, or pain meds. This is migraine medication. Please help

  Business response

  07/13/2023

  Thank you for bringing your concern to our attention. We understand the importance of continuity in medical care, especially for long-term conditions like migraines. Our goal is to ensure the highest level of patient care and safety.
  
  The decision to require a six-month visit for medication refills is based on updated medical guidelines and best practices. These guidelines aim to optimize patient health and monitor the effectiveness of prescribed treatments. While your medication may not be a controlled substance, it is crucial to periodically evaluate your overall health, review the medication's efficacy, and address any potential changes in your condition.
  
  We apologize for any inconvenience this change may have caused. However, we believe that regular visits will help us provide you with the most appropriate care and ensure your long-term well-being. If you have further questions or would like to discuss this matter in detail, please do not hesitate to contact our office.
  
  Thank you for your understanding and continued trust in our medical services.
  
  Sincerely,
  

  Customer response

  07/24/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. The reason I do not except this practices response, is when I went for the appointment for the renewal of the prescription I have been on for over 30 yrs. I had just been there in Dec for my yearly exam and review of prescription’s . When I got to see the doctor, he asked why I didn’t speak to him prior to reporting to bbb, I explained I had asked for him to call me 3 times and he did not. So he said since I reported to bbb I was no longer welcome at his practice. I sure hope this isn’t the new way to do medical care of a patient after 35 yrs Regards, Complaint ID: 20317101    

• Initial Complaint

  10/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I called tiday at 8:00 am. I was the first caller on hold. After 17 minutes in hold I told them that I had a pissublecear/sinus infection and was told that I was not able to be seen because I was possibly sick. They scheduled a video appointment for 10:15 am . I called at 11:30 and was told the doctor was running late but to make myself available. I called again at 1:24 and was told that my video appointment is for 10:15 tomorrow (10/4). So even though I can't put my head on a pillow due to ear pain, of which I mentioned to them, I was told that was correct. I would have to wait until tomorrow. Firstly, when a person calls to say they need to be seen because they are sick, their office should make an effort to see the patient. When I asked if they will be able to see me after my video appointment, as they will not be able to check my ears and sinus over a video I was told that they have to "see" what availability they have. This office is well known for not answering their phones, keeping people on hold for extended times and then not providing medical services fir patients. What Dr office won't see people who are sick?

• Initial Complaint

  05/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Nov 11, 2021: Patient (***** *****) received medical services at Medical Associates of Bear by Dr. ******* ****************. Service was completed as a routine Woman's Wellness screening to be covered entirely as a preventative service by the patient's insurance. Following the date of service, the patient's Aetna insurance was billed by Quest Diagnostics in the amount of $447.50, patient portion: $130.87. Patient made multiple attempts to contact United Medical about the source of the bill on the following dates: Feb 19, 2022, Apr 19, 2022, Apr 21, 2022 through their automated billing portal. On Apr 20, 2022, Patient was contacted by a United Billing, the caller stated that there was no such bill in question. On Apr 21, 2022, another Quest Diagnostics bill was received at Patient's residence, dated Apr 14, 2022. Patient contacted Quest and spoke with Quest rep (*****) and Aetna rep (Jessica) who informed patient that the medical services were improperly coded as 87624 and deemed experimental, thus causing the service to be improperly billed. It was confirmed that the service request originated from Medical Associates of Bear, whose 3rd-party billing service is United Medical Clinic, LLC. On the same day, Patient (***** *****) was able to finally reach a member of the United Medical Billing staff (Colleen), who stated that the case would be forwarded to the billing manager and adjusted accordingly. On May 10, 2022, another bill was sent from Quest Diagnostic for the same $130.87 which contained a final warning indicating that the bill would be sent to collections. After contacting Quest on May 20, 2022, 6:13pm, a representative named Dominic M. stated that there was no contact made by the ordering provider as indicated by the account records (Acct #14365230). United Medical neglected to address this issue in a timely manner. If no action is made by Jun 27, 2022, then the bill will be sent to collections and negatively impact the Patient's credit.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩