ComplaintsforGill Brothers Paint
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Complaint Details
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Initial Complaint
09/29/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Brought 2 cars, one for an oil change and one to get two tires put on. The owner, who I’m assuming is “Gil” was completely unprofessional and down right wrong. While installing my tires, Gil broke the tire sensor on the tire. He told me of the issue, showed it to me and said that he will glue it back on. Obviously gluing it on is not a permanent solution, as I will not know when it gets loose, and could be stuck on the side of the road alone before realizing that it has come off. We called auto zone to see how much a new sensor would be. It was almost $200. We asked him what is he willing to do, seeing as though he had broken it. He said, “if it falls off in the next 30 days; bring the car back and I’ll look at it”. That was his solution. He did not want to pay for a new sensor or even offer to go half with me, EVEN THOUGH HE BROKE IT. We argued for a good 15 minutes, and got absolutely no where. He claimed we were trying to get over on him, for a mistake he made that he could have just fixed in the moment. He was unwilling to offer anything now or in the future that would say that he would fix and pay for the sensor that he broke. He’d rather I be stranded on the side of the road first. We had used his service 2x prior, but will never again. The other gentleman working there, white guy stocky build, was great the 2x prior that we went. This was our first time dealing with the owner, who clearly is out to scam his customers and break sensors off tires and never replace them. I paid $200 for these services. I would like my tire sensor replaced or the return of the $180 for the tire installation for the purchase and installation of a new sensor somewhere else.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.