Customer ReviewsforSleepover, Inc

I found an apartment to rent while on a work assignment for 3 months. Apt was advertised as $1450/mth. I was told they didn't have that particular apt available but had similar for $1500. I questioned it but moved forward. Then I was told there's a 3% processing fee for paying online but no other alternatives were made available. Then I when I extended my contract I asked to extend my stay. I was told the nightly amount would go up by $5. Which is an additional $150/mth. They then increased the processing fee to 5% without telling me. So, the advertised price of $1450/mth has now been bumped to $1650 + a 5% processing fee. They advertise as hotel quality but the furniture was cheap. All of the provided toiletries were Dollar Tree brands. The couch was a broken futon. The bedsheets had stains, were mismatched and the wrong size. The shower curtain was thin and had holes in it. I found a different place to stay for the rest of my assignment. Renters beware!!

I was blatantly lied to about the parking situation when i inquired about booking. I specifically asked if there was designated parking included and was assured there was. I received the check in instructions the day of and surprise, it’s street parking. I told them that this was not going to work for me and was offered absolutely no solutions. Then they had the gull to reach out to me two weeks later to see if i checked in. Absolute crooks, no offer to repay for THEIR error. Considering a small claims case.

We arrived at the property on July 27th around 5pm. The room we rented had a bed for my husband and me to sleep in and a couch that folds out like a futon that my son was going to sleep on. I sat down on the couch, and the couch split in half. I weigh 140 lbs so this should not have happened. Upon further investigation, we found that the couch had broke before and they secured the middle of the couch with door hinges, 2 of them. We immediately reached out via VRBO messaging and were told they were sorry for any inconvenience and would figure something out. I told them I would send pictures, but I couldn't through the VRBO app, but would they like me to send them to the number listed, they never responded to my question. I asked if they could move us or refund me enough money to purchase an air mattress, but could not get any response. I then called the number on the listing probably 10 times and could not get anyone to respond. Finally, after an hour, I messaged them again and said I just needed a refund because it was getting late and we had to find a place and get my son checked in for the Jr. Olympics. We did not have time to sit around and not know what was going to happen. I called VRBO and they filed a claim and also tried reaching Sleepover, Inc., but they too could not get anyone to answer. Finally, they said they'd submit the refund and it would take 15 days. It's been over 20 days and I reached back out to Sleepover, Inc. and am being told they will not refund me because I didn't send pictures. I told them I asked if I could send it to the number on file and no one responded then I was told I was getting a refund, so why am I now not getting it? I then got on a desktop and sent all the photos, but they refuse to respond. That room was $480.00 and it is ridiculous they won't refund me. Not to mention, anyone who went into the room after we left would have seen the broken couch. They knew it was broken, they just don't want to send me my refund.

DO NOT DO IT. It’s now my mission to make sure this never happens to anyone else. 24/7 support is a guy watching his kids that answered the phone ONCE after 20+ calls… which is the owner of the company - Robert Iacob. We slept in 87 degrees because the windows do not open and the AC was “seasonal.” It was a weekend and the property management stated since it wasn’t 80 degrees outside, they would not be sending anyone. I would love for the owner, Robert Iacob, or his assistant, Morgan, to have to experience what we did. Maybe, just maybe, they would act like human beings instead of making money at any cost. They didn’t even refund the night we didn’t stay there. The place was filthy… though I didn’t complain about that. My first requirement was not to be hospitalized for heat exhaustion. But, they legitimately could have cared less. Karma people. Karma. And when that karma happens I really hope you connect it to the way you treat others.