Business ProfileforAmerican Dental Care, LLC

Hello I am putting in a complaint against the billing department at American Dental. I was overcharged for services I got completed on 3/13/24. I had made numerous calls and face visits from date of service 3/13/24 to today's date 6/4/24, Yes almost three months in counting. You are lucky if someone would pick up the line at all. On several occasions, I had to press option(1)to act like I was making an appointment to just to speak with a receptionist. I'm sure the receptionist has been instructed to tell whomever is inquiring about any discrepancies with billing that someone will get to them. I don't know how difficult it is to write a patron a check from the billing department if they are entitled to a refund. The office had no issues with processing the payment whenever you are directed to go to the front desk after work is completed. They will accept your money and request you to process your card through debit only. When I tell you it has been excuse after excuse why billing department has not rectify the situation with refunding my check yet, I am not exaggerating. The line the told me, the dentist provider is out of the country, not in the office right now, your check has been sent out and you should receive by next week. I should have read the reviews before switching over to this practice. I repeat do not mess with this dental office. You will definitely regret it.