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Complaint Details
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Initial Complaint
02/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The adjacent property had a fence delivered to be installed and Pierce Fence driver drove a heavy vehicle with the fence panels on my property to get onto the next door neighbors yard. We called the company and asked if they could repair the damaged grass and or reimburse us the cost of our lawn decompressing/over seeding fee. We were told the foreman would repair the grass when the fence was installed. Also after the fence was installed we noticed the company dug up a piece of our irrigation system and never said that it was damaged or how they would repair the damage.Business response
07/21/2022
To Whom I may Concern:
On December 8th an employee did in fact make a delivery to a customer located on Phillips drive. This employee did unknowably drive a few feet onto the neighboring yard for approx. 65' then turned into the back yard of the customer we were serving. When Mr. ******* emailed on the same day bringing this to our attention along with pictures. What we observed was that the grass was not damaged but simply decompressed, which Mr. ******* also describe as "decompressed". We responded to his email indicating we would access his concern when our crew arrived to install the fence. We did in fact attempt to look at this small area however, due to it just being pressed down it had naturally sprung back into an upright position and no longer was viewable. Mr. ******* mentioned in his email he wanted it fixed or reimbursed for his lawn maintenance. We stated we would have the foreman fix it (rake it back in to upright position) but as I stated it was no longer an issue when they arrive because it was in fact not damaged, only pressed down. Mr. ******* presented a previous invoice from October that was for his ENTIRE yard being treated, the employee did not drive on his entire yard only a small part of the yard that is in between both properties. There was not actual damage of the grass to render we pay for his entire yard maintenance. As for the sprinkler head, our crew did damage 1 head however, this head was located on our customers property to which we can only assume belongs to our customer. In our contract terms/condition (pic attached) we are not responsible for private utilities that are damage when installing a fence as this is the responsibility of the customer to make us aware of private lines. Mr. ******* was not informed of the irrigation damage because it was not on his property instead our customer was made aware since the head was located on his property. I have attached a picture showing the damaged sprinkler head and in this picture the property stake is visible which shows this head is not on Mr. ******* property. It very well could be that whoever installed the irrigation did so thinking they were right on the property line but in fact were in a few inches on the neighbors (our customer). Mr. ******* needs to speak to his neighbor about the irrigation issue and determine if he thinks its his sprinkler then it may need to be moved onto his property as it is encroaching on his neighbors. That would be a civil issue between the 2 neighbors and Pierce Fence is not involved nor liable. We found that Mr. ******* suggestion for payment was unreasonable as no actual damage occurred to his yard nor would it suffice to pay for his entire yard maintenance. We have taken the proper steps with our delivery driver on what to look for when completing deliveries in the future. We acknowledge Mr. ******* concern as well attempted to address it but we can not fix something that was not damaged, naturally sprung back into position, and was no longer apparent. Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.