ComplaintsforWinner Subaru Volkswagen

• Initial Complaint

  05/30/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought my vehicle from Volkswagwen for $8,058 in July of 2019. I started making payments in October of 2019. I started having issues and noticed small things about the car but didn't think it was a huge problem because it was a used car. In 2021 it was brought to attention that my vehicle was purchased in a salvaged and sustained severe damage on the driver side of the vehicle. First the key in my key fob doesn’t not open my car door. A certified mechanic stated driver’s door is not the original door, thus making my car key obsolete . I have documentation that states the sensor reads as a 2014 Dodge Dart instead of a 2013. At the dealership I asked if my vehicle was in any accidents and I was told no other offered car fax. My car was in an accident 12/03/2014 with damage reported with another vehicle. In my conclusion I believe my car door was replaced and I don’t have a jamb door sticker present. My head light assembly on the driver’s side had to be replaced because it was constantly shorting - out , damaged and corroded. I have attempted to get the dealership to come to deal or compromise but it was unsuccessful. I stated I wanted a new safe car I can drive , considering how much money I have invested in this vehicle. I have attached my documentation below.

  Business response

  05/31/2022

  This vehicle was sold As-Is and the customer did sign knowing it was As-Is. The customer also signed the Carfax stating it was in an accident and they had full knowledge ofthe vehicles history. Signing As-is paperwork states that we are not responsible for any damages to the vehicle once it leave the lot, our vehicle was checked at the dealership for a saftey inspection, as well as guaranting Delaware insection for title work. If anything safety wise would of happened recent to purchase the dealership would look into helping the customer out. This is the original Carfax and does not show slavage, also it shows damage on drivers side rear and passenger front. Customer states it was severly damaged on front drivers side, Carfax does not show and damage to drivers door. I have been the General Manager here for 2 years now and have never heard from this customer, and this vehicle has not been back to our dealership after purchase for any issues. Based on the information documented I feel we did nothing wrong, and the customer signed the As-is form stating the condition and a copy of the Carfax showing the vehicles history. I would ask for this complaint to be removed and this case closed.

  Customer response

  06/06/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
   
  It was stated on the vehicle history that it wasn’t salvaged  but I don’t think that’s grounds to assume it was not. I took the car through inspection  myself for registration in September of 2019 and of course this was after I signed the paper work. 
  I came in mid July of 2021. I don’t know who the general manager is right now but that doesn’t mean I didn’t come in about my car at all. I didn’t all have all of the documentation  until mid 2021. The door’s computer  doesn’t match up with the car. It comes up as 2014 instead of 2013. 

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 17176836

   

   

   

  Business response

  06/23/2022

  The customer has signed a AS-Is form stating the reason for the price and condition of the vehicle, they aslo signed a Carfax report which we can not falsify that the vehicle was not structurally damaged. The custoimer is also making a complaint years later where wear and tear comes into effect The dealership believes that the customer compalint should be dismissed based on signing multiple forms stating as is as and length of time to make a complaint. 

• Initial Complaint

  02/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a used 2019 Subaru Crosstrek, with 44, 304 miles on it on 11/17/2021. When I left the car dealership and brought the car home my wife had noticed that the passenger side mirror and side of the passenger door was melted by what appeared to be heat. I contacted the dealership and they said they were aware of the damage but it was up to me to discover it during inspection of the vehicle. In addition the interior back passenger door does not open up from the inside. The dealership stated that they would not make repairs.

  Business response

  02/28/2022

  I spoke with the Manager who worked with this customer, she stated she asked them to come in so we could examine mirror. She does recall speaking with the salesperson who they reched out to, since they did not come in she thought the customers were ok with the vehicle. If this is still a concern we would like for them to visit so we can examine the damaged area, we are willing to help with some of the repairs since this was an issue. 

  Customer response

  03/01/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
    I would like a commitment to repair the mirror and side window area that was melted. We have discussed it and they were aware of the damage; however, they did not disclose that the car had damage. They should be responsible for all repairs.  They sold me a car that was damaged. I do not accept this offer and it appears to be that they are being dishonest. I should not be having this conversation with them they should have just repaired it. 
  
  
  Regards,

  Complaint ID: 16792050

   

   

   

  Business response

  03/07/2022

  The vehicle is a used car, the damage was there when they purchased the vehicle. The customers did walk around the vehicle when they came in to see it, as well as before they signed paperwork. Pictures of the vehicle was posted on our webpage showing the damage so it was not like we were trying to hide it. Our used vehicles are sold with some reconditioning but most are not bought to new car conditions. This was also months ago and now they are complaining that we tried to hide this from them. I am willing to come to an agreement just to make the customer happy, but asking us to make the vehicle like new should not be a consideration. They did make a complaint prior so that is why I am willing to help, and seems to have been a misunderstanding on us not willing to help before. I again would like the customer to bring the vehicle in so we can look at the damage and agree on what can be fixed, this was offered before and they did not comply, so we thought the matter was resolved.

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