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ComplaintsforNorth Star Road Development LLC
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Complaint Details
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Initial Complaint
04/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I have been complained by the next neighbor because the dirt was dumped their property. I hired the contractor for widening my driveway. ***** from North Star Road Development LLC (Dover), told me that he asked where to dump the dirt. I was wondering why he asked, but I showed a few bold spots in my yard. At that time, I thought they were going to bring the rest of dirt to somewhere, but they dumped all dirt to the neighbor’s yard. I was not aware while they were doing it. I have asked to ***** many times to remove the dirt, but it has been almost 3 weeks and they have done nothing for the removal. I have been making a call and leaving a voicemail almost every day but no returning call. He just ignore my messages. I have already paid in full. I paid $3,000 at the beginning, and paid $5,300 on the day of concrete, which included additional $1,500 that was not in the original contract. I argued with him, but he threatened me to pay them all. The total amount I paid is $8,300 ($3,000 + $3,800 + $1,500). The total amount in the original contract is $6,800. Repairing original driveway and sealing pavers have not been done. The concrete is a terrible job.Business response
05/06/2022
The customer's work has been completed and was satisfactory to the customer. The allegations above are outright false and untrue, the customer had knowledge of every step that we were taking, and the additional charge was due to a last minute change of the project on behalf of the customer and was fully aware and agreeable at the time of completion.Customer response
05/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Please see attached photos. This is an unacceptable repair of such a terrible job. Besides, the sealing of the new driveway and the existing driveway is not done yet. And the dirt dumped in the backyard has not been removed. The contract was for $6,800, but they threatened to charge us an additional $1,500 the day they poured the concrete, and they appeared not to leave if we didn't pay. We agreed in the contract to build a new driveway 10 feet wide and that has not changed. I don't understand how such a large amount of additions will come out.
Regards,Complaint ID: 17122241
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.