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ComplaintsforPoore's Propane Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Poor service and billing prompted me to purchase my propane tank from Poores Propane so I could purchase propane gas else ware. Long story short I received a bogus bill of sale that infers the tank may not belong to me if money is owed. Money is not owed Reference highlighted area on attached document and proposed fix on mail. A clear bill of sale is needed to have other providers service propane which is my intent. Also it would likely be an issue in selling property. Calls as usual go unanswered which is one of the reasons I'm going else wareBusiness response
06/01/2022
Mr. ******,
I received an email from the Better Business Bureau; stating that you had some issues with my company.
I would be glad to try and help.
It you would like discuss on the phone; please let me know a number and a time to call you.
Or I would glad to help over email; whichever you prefer.
Best.
Customer response
06/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.
I'm surprised it took so long for them to fix a incorrectly worded statement on my tank bill of sale. (ask me why I bought it $$) Not really it is indicative of their administrative support that is consistently terrible. On the flip side their maintenance and delivery folks are great.
Complaint ID: 17005360
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.