Business ProfileforA & A Air Services, Inc.

I contacted A & A Air Services Inc on 1/28/23 as they are the ones who installed our geothermal system in a home we just purchased. I informed them are backyard was flooded and every time we turned in the heat water would shoot out the ground. I received a call from **** from A & A and I described the problem in detail and asked if they were able to assist and I was told yes by ****, who stated he would send out a tech to diagnose. He mentioned there would be a fee of $169.00 , because it was a Saturday. I informed him with just closing and more closing cost than we expected, money was tight. He informed me it would only be a $40 difference if we waited until Monday, beings we needed heat I agreed to sending out the tech. The tech gets here late that afternoon and immediately says we can’t help with this, you need to call a well company, that they only deal with the inside of the house, in regards to the geothermal systems. I ask then why was someone sent out when I described the problem I’m detail. No answer was given to me, as the young man explained he just comes out and takes pictures. He ended up leaving and giving me the name of the well company they use. I opted to call in another plumbing/heating service for their opinion, explaining to them the problem in great detail. That company was Service Today, they sent out a tech and immediately said we can’t deal with this and to call a well company, I stated we explained what was going on and the tech said we shouldn’t have to pay their tech fee. He called the Service Today office and they did wave the fee. Fast forward to 2/8/23 and I get a charge of 169.00 from A & A Air Services and I call them, asked why am I being charged, why did they send out a tech knowing they couldn’t help me from the description I gave. When I informed them Service Today waved their fee, that’s when things got hostile. **** stated I insisted a tech to be sent out, even though he told me he couldn’t help, which was a total lie. Warranty