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Business ProfileforCreative Floors South
At-a-glance
Related Categories
Business Details
- Location of This Business
- 23135 Lewes Georgetown Hwy Unit 15, Georgetown, DE 19947-5395
- BBB File Opened:
- 12/21/2013
- Additional Contact Information
Fax Numbers
- (302) 854-0189Primary Fax
- (302) 854-0189
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
10/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On April 17, 2018, I purchased a home from Schell Bros. At that time, I elected to pay extra for engineered hardwood flooring. It was installed in my first-floor hallways, flex room, kitchen, dining room and family room. The flooring starting peeling leaving a very unsightly floor. I contacted Schell who advised me the floors were guaranteed for 10 years but after 5 years that responsibility was of Shaw flooring.
Shaw was therefore contacted, and they sent out an inspector. Upon entering my home for the first time, the inspector (Stephen Lopes) walked in with one box of boards. He briefly looked at my floors and advised me Shaw would only give me one box of flooring (15 boards). I also asked him what had happened to the floors to which he replied, "they all do that", Having engineered hardwood floors before I knew that was not true.
I then hired ****** ********** from Veterans Flooring Inspections. Upon examining my floors his recommendation was that all flooring be replaced as the problem was happing through the entire flooring. He also stated that this was a manufacturing defect finish that was put on the floors.
I advised Shaw flooring that I had an inspection done and they refused to even look at the report. I am enclosing the report for your review. It also has pictures which show the damage to the floors.
Although this is happening to all areas of the home, I would accept the replacement of the boards in the kitchen and dining room. Approximately 3 boxes.
I paid extra for engineered hardwood and expect that Shaw should live up to their warranty.
Thank you,
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