ComplaintsforSmyrna Well Service LLC
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Complaint Details
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Initial Complaint
03/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My husband and I purchased the home that we are currently living in in January 2021. During the homebuying process we were told that are well was redone and 2019. Since being in the home for two years we have had multiple issues with the pump that was installed to draw water from the well. That was also installed by Smyrna well drilling we have had two different well companies come out to look and have all told us the same thing. The pump unit that was installed in our basement is not a pump that is meant for a well. In fact, it is not meant to be a pump at all as it is a booster pump that is solely meant to assist an actual pump withdrawing water to the location it needs to go to. A submersible pump was not installed with our well as it should have been and the pump that was installed by Smyrna. Well drilling is not code for years after it being installed and is starting to fail, and we are looking at upwards of $2500 to have the system completely redone and smart or well drilling does not answer , any calls or return calls after numerous attempts have been made to contact them. This is something that needs to be dealt with ASAP as they are installing units that are not meant to be run off of a well.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.