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Complaint Details
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Initial Complaint
06/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a vehicle from Boulevard Ford in Lewes, Delaware on February 15th 2024. Shortly after receiving the truck here in Georgia (Via delivery), I started experiencing a mechanical problem with the truck. I have attached a PDF copy of my complain letter to you. I have also attached 7 other relevant docs (pdf) that may assist you in your investigation to help me in resolving this issue. Thank you.Business response
07/02/2024
Response is attached.Customer response
07/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Response to: Boulevard Ford My concern has never been with Ford Motor Company and their recall (Process).
My problem is with Boulevard Ford for:(A). Having knowledge of the recall that Ford issued and not doing due diligence to inspect/service the vehicle to make sure this defect was addressed before selling the vehicle.(B). Sold the vehicle with Pre-existing mechanical problem (Bad Cam Phasers).(C). Not honoring the 90 days dealership warranty that was extended to me in my agreement on purchasing the vehicle.(D). Selling vehicle without emission test done.
I intend to explore further actions until/unless a amicable solution can be reached.
Regards,Complaint ID: 21806460
Business response
07/19/2024
Response is attached.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.