ComplaintsforEasy Events Group Inc.

• Initial Complaint

  09/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Bought a ticket for the balloon glow festival and one day breve the event I received an email stating that the venue was not ready and the event was going to be moved to next month. They are not offering refunds per policy but their policy states that: CANCELATION POLICY IF AN EVENT IS ENTIRELY CANCELED DUE TO COVID-19 RESTRICTIONS OR WEATHER, ALL TICKETS ARE MOVED TO THE NEXT AVAILABLE DATE IN THAT EVENT LOCATION. IF THIS DOES NOT WORK FOR YOU, YOU CAN TRANSFER TICKETS TO OTHER EVENTS SUBJECT TO AVAILABILITY. TICKETS CANNOT BE REFUNDED ON THE BASIS THAT IF AN EVENT IS CANCELED DUE TO COVID-19 RESTRICTIONS OR WEATHER, THE VENUE, PERMITTING AUTHORITY, LAW ENFORCEMENT, INSURANCE ETC. DO NOT PROVIDE OUR COMPANY WITH REFUNDS. YOU PURCHASE TICKETS IN FULL ACCEPTANCE OF THIS AND OTHER POLICIES STATED ABOVE. This cancelation was not to either of those things, also they have two event booked in the same date so that means they have to divide the hour air balloons on those two locations not given the participants the same quality of show. I bought a car day pass and a private couples ride and paid $141.87 Booking #131950908

• Initial Complaint

  09/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  We purchased tickets to their balloon festival, where it was advertised with live music, multiple hot air balloons (they posted videos on their Facebook page), food trucks, laser show, and vendors, etc. Instead, it came out to be false advertising in order to get people to spend money on an event that didn’t have nearly half of what they described. We arrived at 5:40pm (event started at 5pm) and there were no balloons up. We stayed until 9pm when the event started to close and only 4 balloons, 1 food stand, no live entertainment, no laser show, nothing that was said and advertised in the ticket purchase. I contacted their Facebook page asking for a refund or that I would be disputing it with my bank and contacting BBB and listed the things that were said to be there.. that were not and said I was disappointed. Instead of replying in a professional manner, they resulted to name calling and belittling. They also mentioned that things are due to weather.. there was no wind, no unsafe conditions (no one was in the field!) and when we asked the people who were blowing up the last balloon why it took so long this year. He replied “a lot of us were running late” . After their degrading and mean reply, they blocked me from all forums. Not allowing me to respond with proof that they did not deliver what they had advertised. This business should not be in business. Leading people on with the idea that they are purchasing tickets for an event that has all these fun things and then none of it was there, is scammer behavior. I want my money back, plain and simple. I purchased tickets because it was said in the ticket description (and event details) that all these fun things were going to be there and instead it was a backyard show with four balloons. I have proof of receipts, message exchanges and 8 witnesses to this event.

• Initial Complaint

  09/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I purchased tickets for the Hershey Balloon glow last year, 2021. It was cancelled. We were informed we could use this ticket at any event in the near future. It does not appear to be any in our area . I don't want to hang onto this ticket for YEARS. I would like my money back. I called, the number was disconnected. I wrote to them, the letter came back. I JUST WANT MY MONEY BACK!

• Initial Complaint

  05/14/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  The transaction occurred on April 29,2022. I paid $34.17. The ticket purchased was for the Tampa Bay Balloon Festival. The event was cancelled. Even checking with the organizer PRIOR to the event, there was no response. I have not been refunded or contacted. The business has made no attempt to resolve. I have seen another complaint as well posted on a local events site regarding the cancellation of this event without notice.

• Initial Complaint

  10/18/2021

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  Last September I bought tickets to the North Carolina Balloon Festival. Due to a decision by the governor, the event was cancelled but Balloon Glow Tour stated on their Facebook page they would roll people's tickets over to the 2021 event. They advertised this year's event on their Facebook page and told people who still had tickets from 2020 to email them. I did this in early September. No response. I sent another email. No response. People on Facebook had also reached out to them with no success and stated they had emailed Balloon Glow Tour numerous times. The company responded people needed to put Rockingham in the subject line of their email as well as forward their 2020 ticket. I did this and still did not hear anything back from them. I reached out to them via their Facebook page with no response about rolling over last year's ticket to this year's event. Unfortunately, the event was cancelled due to weather. However, they have not stated if they are going to refund tickets.

  Business response

  10/19/2021

  The event this year (2021) was delayed a week due to weather. Because of this, all guests were told via a generic email and also on social media that they could use original tickets at the gate. Complainant obviously saw the posts asking to use Rockingham as subject line so I would hope they also saw the following posts advising to just bring old tickets to the event.
  
  We are unable to offer refunds to our events because of the sensitivity of balloons to the weather and also now with covid restrictions being so fluid. All customers accept these terms and conditions at purchase otherwise you physically cannot purchase the ticket.
  
  The resolutions for situations like this are also published on our website repeatedly in multiple locations. If a guest is canceled due to Government order or weather, tickets can be moved to another event or they can come the following year.
  
  Please see out terms and conditions / sales policies at www.theballoonglowtour.com.
  
  The Better Business Bureau could be a very useful tool in making businesses live up to their commitments and to offer better service to customers. In our experience, we have had hundreds of thousands of guests over the past five years and the Better Business Bureau only appears to offer a platform for a handful of people to write complaints when they feel that the CLEARLY STATED policies and terms & conditions should not apply to them specifically.
  
  Our booking site is structured in a way to repeatedly inform guests that due to Covid-19 and the sensitivity to the weather, this time of event can be modified, postponed or canceled at any time.
  
  We state clearly that tickets never expire and automatically rollover to the next event or any other event the guest wishes to attend.
  
  Despite having these conditions and many others clearly listed on our website and despite the guest accepting each one of these items by clicking a check box, we will now have a published complaint against us because the customer believes that by doing this they can get whatever they want.
  
  If the BBB really cares about making businesses better, they would not publish vexatious complaints from people who feel terms & conditions should not apply to them despite accepting them, and they should also not publish complaints from people who threaten reporting businesses to the BBB if they do not get their way.
  
  Essentially it is blackmail - give us what we want or we will file a complaint against you. Everything we have done is per our terms and conditions / operating policies and thousands of others did not have any problems and enjoyed our event this weekend.

  Customer response

  10/22/2021

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  While the business does clearly state the tickets are non-refundable, this isn't my issue with them. My issue with them is their customer service is seemingly non-existent and non-responsive.

   

  It is clearly written on  my ticket from the cancelled 2020 event that the ticket is only good for the date listed. There is also a note that according to a post on their Facebook page, tickets would be re-issued for the 2021 event when the date was confirmed. This never happened. There was no email sent to people last year to let them know the event was cancelled and what to do with their ticket. There was no email sent this year to advise people of what to do. All information was communicated via Facebook including the original cancellation of the 2020 event.
  

   

  I made two attempts to contact them for a ticket to be re-issued via email without a response before contacting them via Facebook. Even after making contact on Facebook, something I didn't want to do due to the public nature of it, there was no response. I was not the only person having difficulties getting a response back from the company. Occasionally, the company would post they were getting through the email backlog and promised to get back to people with re-issued tickets. A couple of people pointed out that the company had time to post on social media but to not respond to emails. Then came the post telling people that in order to get a ticket re-issued for the 2021 event, they had to put Rockingham in the subject line and attach a copy of last year's ticket. Even then people did not get a response, including myself. I check my spam folder in my email everyday and never saw any reply to the total of 3 emails I sent requesting a re-issued ticket.
  

   

  Never was there a post telling people their tickets from last year were automatically good for this year's event. Never was there an email informing people of this. If there was, why consistently tell people on Facebook they had to email the company for tickets to be re-issued?

   

  Unfortunately, when I tried to grab screenshots of the interactions on Facebook to attach to my initial message, none of the posts were there. I also can't see any posts on the company's Facebook page. I tried grabbing my posts via my Facebook activity log and none of my posts to the company's Facebook page were there. My posts on other pages are in my activity log. I have no idea what happened to them.

   

  If the company had responded directly to any of my emails requesting a re-issued ticket, I would not have contacted the Better Business Bureau. The poor customer service as well as the hoops people were asked to jump through via Facebook which seemingly resulted in no resolution, is what upsets me. I was not the only person having difficulties. I was not the only person frustrated with the company's response.
  

  
  

   

   

   

  
  
  
  Regards,

  Complaint ID: 16023539

   

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩