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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Trying to pay off a collection amount that was placed on my credit report back in March of 2019 on my. I called the original creditor of the amount they then transferred me to Pallino Solutions stating they have taken over the collection. I have reached out numerous times trying to get this paid / paid off so I can have it stop negatively affecting my credit I have not received a call back or type of communication with them. I am willing to pay this amount back because when the account was open I also did have Medical insurance to cover this bill that had been placed in collections I am just trying to get this taken care of. Please and Thank youBusiness response
10/18/2023
Our company facilitates the data management of the Collection process. In addition, we have a company policy to respond to all complaints within 72 hours. We are not a Collection Agency and therefore do not make any decisions on payment arrangement or reporting to credit bureaus. You will have to contact the collection agency handling that is reporting to the credit bureau.
Best Regards,
Customer response
10/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
Regards,Complaint ID: 20693439
Initial Complaint
03/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
A bogus bill from August 22, 2017, for $963.00 from a physician (Dr. **** **** *******) went through Pallino Collections in 2022. I contacted my insurance (Humana) and Humana says I am not responsible for the bill. Pallino's listed phone number and email have not worked for three months. My reference # is 165152720. Humana (and Tai-City hospital - who billed correctly and was paid) told me I need to get in touch with Pallino and request my bill be taken out of collections. I am doing this now. Please take this claim off my credit report immediately.Business response
03/13/2023
Our company facilitates the data management of the Collection process. In addition, we have a company policy to respond to all complaints within 72 hours. We are not a Collection Agency and therefore do not make any decisions on payment arrangement or reporting to credit bureaus. We have verified with the collection agency handling CPC that this account has been closed, reporting has ceased and you will receive an e-mail from them verifying it has been closed and attached will be a close letter. If you have any further questions or concerns I have provided their information below.
CPC: 1-800-818-0348
Best Regards,
Customer response
03/20/2023
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.While I am glad for the promise from the business to remove this claim, I checked my credit report today and the issue has not been resolved yet.Credit Bureaus can move slowly, so I will be patient, but the initial response from the BBB said to reply within five days and we are at that point now.Sincerely, Regards, Complaint ID: 19559803Business response
04/06/2023
Good morning,
The collection agency handling is CPC, since they were the company who reported to your credit bureau they will be the one providing you a close/deletion letter. It normally takes about 30-60 days for it to fall off your credit report but with that letter if you need to do anything that involves getting your credit pulled you can provide that letter showing it is indeed coming off.
Thanks,
Initial Complaint
01/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company never sent out any information before sending to collections. I have attempted to make contact with the company SEVERAL times. They do not answer the phone, voicemail is full. You CANNOT get ahold of them.Business response
01/11/2023
Our company facilitates the data management of the Collection process. In addition, we have a company policy to respond to all complaints within 72 hours. We are not a Collection Agency and therefore do not make any decisions on payment arrangement or reporting to credit bureaus. We tried calling her back at the telephone number provided with no answer, We also have provided it again here below.
CACI: ************
Account Number: ********, ********
Customer response
01/24/2023
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. There was never a returned call and they have YET to answer the phone or return several left messages. Regards, Complaint ID: 18688953Business response
04/19/2023
Our company facilitates the data management of the Collection process. In addition, we have a company policy to respond to all complaints within 72 hours. We are not a Collection Agency and therefore do not make any decisions on payment arrangement or reporting to credit bureaus. We also do not try to reach out to the patient since we are not a collection agency. We tried calling her back at the telephone number provided with no answer, We have provided the collection agencies telephone number that can help her get this resolved below and the account numbers associated with them.
CACI: ************
Account Number: ********* *****008Initial Complaint
06/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
After numerous call and emails, i am unable to get a hold of Pallino Solutions in order to pay off a medical collections account.Business response
06/13/2022
Our company facilitates the data management of the Collection process. In addition, we have a company policy to respond to all complaints within 72 hours. We are not a Collection Agency and therefore do not make any decisions on payment arrangement or reporting to credit bureaus. We tried calling her back at the telephone number provided with no answer, also e-mailed her back from our e-mail with the agency handlings information. We also have provided it again here below.
The agency handling is Elevate Recovery, you can speak with them at 866-324-7040 to resolve this account.
Best regards,
Initial Complaint
04/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I’m trying to pay this creditor. But was ignored taken to voicemail numerous times. I wasn’t able to speak with representative. This debt is affecting my credit report. And this company will not contact me or allow me to pay my debt.Business response
04/25/2022
Our company facilitates the data management of the Collection process. In addition, we have a company policy to respond to all complaints within 72 hours. We are not a Collection Agency and therefore do not make any decisions on payment arrangement or reporting to credit bureaus. The agency handling is Avante USA. We just placed this account to them so they may not be able to pull it up as of today Monday April 25th, 2022 as they need time to load it into their system. You can speak with them at 866-618-9041 to resolve this account.Initial Complaint
04/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a call from this company stating I had an outstanding debt which I was unaware of. I stated I needed to contact the company to see what was going on. I have been trying to reach back out to this company for over a month via calls and e-mail and have not received any response. I just want this matter to be settled (someone to contact me) and removed from any reports.Business response
04/25/2022
Our company facilitates the data management of the Collection process. In addition, we have a company policy to respond to all complaints within 72 hours. We are not a Collection Agency and therefore do not make any decisions on payment arrangement or reporting to credit bureaus. The agency handling is Avante USA. You can speak with them at 866-618-9041 to resolve this account.
Warmest Regards,
Initial Complaint
11/23/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been trying to contact this collection agency to settle a debt. They have yet to return a single call and this is time-sensitive. Their incompetence is affecting my personal life via my credit score.Business response
11/24/2021
Our company facilitates the data management of the Collection process. In addition, we have a company policy to respond to all complaints within 72 hours. We are not a Collection Agency and therefore do not make any decisions on payment arrangement or reporting to credit bureaus. We spoke with her yesterday 11/23/21 and sent her to the collection agency handling so this could be resolved.Initial Complaint
08/13/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am trying to take care of a debt to close on my new home. My account was sent to this company. I have been calling for days and leaving a voicemail with no return calls. The voicemail recorded is a very generic voicemail and has children in the background. I am not comfortable giving my personal information to a voicemail that sounds like I just called my friend. This company is unprofessional and unreliable.Business response
08/17/2021
Our company facilitates the data management of the Collection process. In addition, we have a company policy to respond to all complaints within 72 hours. We are not a Collection Agency and therefore do not make any decisions on payment arrangement or reporting to credit bureaus. The agency handling is Dynamic Recovery Systems and has tried to make contact with the patient to resolve her debt. You can also speak with them at 844-735-9451 to resolve this account.
Best regards,
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Customer Complaints Summary
27 total complaints in the last 3 years.
12 complaints closed in the last 12 months.