ComplaintsforQuizPlus

• Initial Complaint

  07/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I got charged for $90 subscription fee around 5 hours ago without being noticed on 7/1 I already cancelled my subscription immediately after I found out the charge posted to my card, but looks like they will only "stop to charge me from next year". I started the free trial on 6/29 late in the night trying to research on a practice answer, and it said there would be 2-day free trial and would start to charge me. After browsing through quizplus, I didn't find me desired information and answers, so I wanted to cancel the free trail subscription but the button is nowhere to be found on the website. It was too late in the night so I decided to try later. And without any notice or email/phone communication, quizplus directly charged me $90 subscription fee?!?!?! And when I tried to cancel the subscription and get my money back I found it said on their website that "no refund would be issued"?!?!?! why should someone pay $90 for a website that they don't find helpful at all and quizplus can just arrogantly say that "no we will not give your money back"??? Isn't completely scam and fraud?? I just want my money back and not use them ever again

  Business response

  07/07/2024

  To whom it may concern,
  
  We are writing in response to a complaint filed by a customer regarding our services. We appreciate the opportunity to address his concerns and provide a resolution to the matter.
  
  Upon contacting us, we issued a full refund to the customer. However, we have yet to receive a response from him. We have resolved this matter internally.
  
  Once again, we apologize for any inconvenience the customer experienced and appreciate the opportunity to address his concerns. We value his feedback as it helps us improve our services and better serve our customers. If there are any further concerns or questions, we are more than willing to assist.

  Customer response

  07/08/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 21930196
  

   

   

   

• Initial Complaint

  04/25/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My cash app card was charged $25 due to their membership but I only used their platform one time this week. I'm trying to get answers but no one is responding back to me quickly. So I just want my money back and not use them ever again

  Business response

  05/07/2024

  To whom this may concern,

  We are writing in response to your recent complaint filed with the Better Business Bureau regarding a charge on your Cash App card for our membership service.

  First and foremost, we sincerely apologize for any inconvenience or frustration this situation may have caused you. Providing excellent customer service is a top priority for us, and we regret that we fell short of your expectations in this instance.

  Upon receiving your complaint, we immediately investigated the matter. Our records indicate that we have reached out to you via email to address your concerns and provide a resolution. We understand that you are seeking a refund for the charge and have offered to assist you with this matter. Unfortunately, despite our efforts to communicate with you and provide a solution, we have not received a response from you.

  We want to assure you that we are committed to resolving this issue to your satisfaction and providing you with the assistance you need.

  Please know that your feedback is valuable to us, and we take your concerns seriously. If you would like to proceed with resolving this matter, please don't hesitate to reach back to us directly since we have not heard back from you. We are here to help and ensure that your experience with us is a positive one.

  Customer response

  05/09/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  Regards,

  Complaint ID: 21626390
  

   

   

   

• Initial Complaint

  02/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I took a subscription of Quizplus by accident but they charged me the card I had on file was a cash Ap card ending in 2012 they billed both my card and the funding source on my cash Ap account which wasn't my card at all , then they billed my an extra month after I had canceled but they said they refunded me but they are refunding and reversing it they keep trying to say they refunded bit their not this has been going on since December

  Business response

  02/16/2024

  Hello,
  
  Thank you for bringing this matter to our attention.
  
  We have received your feedback and have reviewed our previous correspondences with you. It appears that we have previously addressed your concerns, and despite our strict no-refund policy, we have made an exception and processed a refund for your last payment, which was completed on Jan 28th.
  This refund was issued as a gesture of goodwill on our part. We have also provided evidence confirming the completion of the refund transaction. We strongly advise you to reach out to your bank to resolve any remaining issues, as we have taken all necessary steps on our end to ensure a smooth resolution.
  
  Please rest assured that no charges were reversed on our end. We are committed to providing excellent service and resolving any issues promptly.
  
  Thank you for your understanding.

  Quizplus Support Team

• Initial Complaint

  11/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I contacted the company in June of 2023 to cancel my account with them. I assumed that it was done and taken care of. Recently I’ve gone through bank statements and see they are still charging me so I reached out today to get cancellation and refunded for the 6 months I was charged for, and they can see that the account has notIt been logged into or used at all since my request in June. They are refusing to refund everything except the past month because they claim to have no record of my request. I read the terms and guidelines and I see nothing about this in their refund policies

  Business response

  11/12/2023

  Hi,

  Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you've experienced with your account cancellation and refund request.

  As per our refund policy, we typically do not offer refunds, but in acknowledgment of your situation, we've made an exception and refunded your last payment. We understand your frustration regarding the lack of record for your June cancellation request. If you could provide the email thread or any additional details, we would be grateful to assist you further.

  Upon thorough investigation using the active email and the one provided here, we could not find a conversation thread related to your request. If you have any additional information or the specific email associated with your request in June, please share it with us by sending it to [email protected]. We are committed to making this right internally and appreciate your patience as we address this matter.

  Once again, we apologize for any inconvenience caused, and we are dedicated to resolving this issue promptly.

  Customer response

  11/21/2023

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  I understand that they are offering a refund of one month, despite their claims of not having my account canceled in June. For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. Regards, Complaint ID: 20840216    

  Business response

  12/12/2023

  Thank you for your continued correspondence. We appreciate your understanding and acknowledge your claim of a cancellation request in June.
  While we have already made an exception to refund one payment as a goodwill gesture, our records indicate no prior contact or cancellation attempt before November 7. Unfortunately, due to the absence of evidence supporting a cancellation in June, we are unable to extend further refunds.
  We value your longstanding relationship with us and are here to address any additional concerns you may have.

• Initial Complaint

  11/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  In July 2023, I did a trial subscription to Quizplus. I immediately cancelled the trial. However, the website is confusing about the status of the account (and where to find info). I continued to be charged for several months. When I contacted the service, they gave me directions to cancel the subscription and, you really have to know what your looking for to do this. I'm usually careful about these things and I think that this service could be clearer about it's trial service, how to cancel, and where to see the status of accounts. I'm hoping for your assistance in getting a refund. See attached document for email and screenshots. Happy to provide anything additional that's needed. Thank you!

  Business response

  11/12/2023

  Hi,

  Thank you for sharing your concerns with us. We genuinely care about our customers' satisfaction, and we apologize for any inconvenience you've experienced.

  We want to assure you that we are transparent about our cancellation process, and step-by-step information is readily available in our FAQ section. We strive to make it as accessible as possible for our users. Had you reached out to us through any channel, we would have gladly assisted you in navigating through the cancellation procedure.

  Despite our strict no-refund policy, we understand the unique circumstances surrounding your situation. We have extended a refund offer, which we regret to learn has been declined. We genuinely want to find a resolution to this matter and would love the opportunity to address it internally.

  Your feedback is invaluable, and we appreciate your patience as we work towards a solution. Please feel free to contact us directly to discuss this further, and we'll do our best to assist you.

  Customer response

  11/18/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 20829217

   

   

   

• Initial Complaint

  06/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On my android phone, I signed up for a two day Quizplus trial of quizzes to see if the service was useful or not. An account was created but no email was sent to me verifying that the trial had started. You could only see this on the site on my phone. A credit card (Discover) was required to sign up for the trial. Suddenly I received a fraud alert text from Discover about a $40 charge that I did not make. I looked into the account on Quizplus and attempted to close the account and end the trial but they have a countdown timer of 9 or 10 minutes where the account was locked so they can fraudulently push the charge through. I alerted discover by phone and was told I had to wait until the charge was no longer in pending status to dispute the charge. I contacted Quizplus by email, they escalated it and they claimed that I subscribed. They sent a fabricated screenshot that 1) I never received and 2) didn't subscribe to. Subsequently they closed my account as requested. I disputed the charge with Discover and Quizplus again presented them with fabricated information alleging that I made this charge. I have subsequently been charged $40 for a service that I never signed up for. I have contacted Quizplus numerous times but since they have already scammed me out of money, they are ghosting me. I want my $40 returned to me. This company is a scam (wish I'd read the reviews before agreeing to what was supposed to be a free trial. I DID not sign up for anything, regardless of the lies they continue to produce. Please help.

  Business response

  06/20/2023

  To whom it may concern,

  Thank you for bringing this customer complaint to our attention. We have thoroughly reviewed the case and understand the concerns raised by the customer regarding their experience with Quizplus.

  According to our investigation, the customer signed up for a two-day trial of Quizplus. However, there were not any issues with the communication and verification process, such as the absence of confirmation for the trial activation. Once customers fill in their card information, they are informed about the activation of their free trial and when they will be charged if they didn't cancel the trial within the timeframe shown on the checkout.

  Regarding the unauthorized charge and the customer's assertion of fraudulent activity, we take these allegations seriously. We want to assure you and the customer that it is not our intention to engage in deceptive practices or push through unauthorized charges. However, it's important to note that the customer disputed the charge with their credit card company before we had the opportunity to fully address their concerns and resolve the issue internally.

  We understand that the customer desires a refund of the $40 charge. We would like to work with them directly to address their concerns and rectify the situation. We kindly request that the customer contacts us again so that we can engage in direct communication and find a satisfactory resolution.

  We appreciate the customer's feedback and are committed to improving our trial cancellation process and overall customer experience based on their input. We value our customers' satisfaction and strive to provide a reliable and transparent service.

  Thank you for your attention to this matter, and we look forward to resolving the issue with the customer

  Customer response

  06/20/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 20161005

   

   

   

  Business response

  06/22/2023

  Dear Better Business Bureau,
  
  Thank you for forwarding the customer's reply regarding their complaint. We appreciate the opportunity to address their concerns and provide our perspective on the matter.
  
  Upon reviewing their response, we understand that the previous resolution provided by our business did not meet their expectations or fully resolve the issue at hand. We apologize for any dissatisfaction caused and assure you that we take their feedback seriously.
  
  To provide our view on the matter, we have thoroughly investigated the customer's complaint and stand by our previous explanation. We believe that we have addressed the concerns raised and offered potential solutions to rectify the situation. However, we acknowledge that the customer still seeks further resolution.
  
  In an effort to show our good faith and commitment to resolving this matter, we have already contacted the customer directly and requested that they cancel the dispute with their credit card company. By doing so, we aim to facilitate open and direct communication, allowing us to further assist the customer and initiate the process of refunding their money.
  
  We value the Better Business Bureau's assistance in resolving customer disputes and want to ensure that we continue to engage in productive communication. In light of the customer's request, we are committed to working towards a satisfactory resolution. We will maintain ongoing communication with the customer, addressing their concerns and exploring all available options to achieve a mutually agreeable solution.
  
  We appreciate the Better Business Bureau's commitment to facilitating fair resolutions and ensuring that customer complaints are thoroughly addressed. Rest assured, we are dedicated to resolving this matter and will provide an updated response once we have made progress in our communication with the customer.
  
  Thank you for your continued support in assisting us and our customers. We look forward to working together to achieve a resolution that satisfies all parties involved.
  
  Sincerely,
  
  Quizplus LLC

• Initial Complaint

  03/23/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have reached out to the company numerous times. They keep charging my card, yet when I reached out to their customer service they said that they have no accounts attached to any of the emails I provided. I have been charged 40 dollars for the last 4 months, and I don't even have an account with them. They have not helped at all to resolve the issue and I am owed 160 dollars in repayment.

  Business response

  03/26/2023

  To Whom It May Concern,

  We have received a claim from a customer regarding unauthorized charges made to their credit card. Our team has thoroughly investigated the matter to resolve the issue.

  During our investigation, we found that despite the customer's attempts to contact our customer service department, they did not provide any account details or card information that could assist us in locating their account.

  We understand the customer's frustration and would like to resolve this issue promptly. However, we are unable to issue any refunds until we verify the account information and confirm the charges.

  We take customer complaints seriously and strive to provide excellent customer service to all our clients. We are committed to resolving this issue and request the customer's cooperation to provide us with the necessary information. Once we receive the required information, we will investigate the issue further and take appropriate measures to resolve the situation.

  Thank you for your understanding and support.

  Sincerely,

  Quizplus Support Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩