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ComplaintsforStonehenge of Delmarva LLC
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Complaint Details
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Initial Complaint
10/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Signed contract late fall of 2020 to have our concrete surfaced to remediate drainage issues on an existing concrete porch and to remove/repour steps coming out of our home. Work was prolonged due to weather issues, and resumed in spring 2021. On 5/11, I contacted the company to let them know that the surfacing they did was uneven with defects (and a mess) throughout. I again contacted company on 5/12 and 5/18 before finally getting a response on 6/03. On 6/23, the owner still had yet to stop out and look at the work. He finally did come out and look at the work done, which he admitted was unsatisfactory. He contacted me on 7/18 so they could "finish the work". On 7/19 I responded that I did not have confidence that Stonehenge could provide the work specified in the contract and requested a refund for my $1225 deposit. I received no response (again) and sent another email on 8/05 giving the opportunity to respond and/or process the refund I requested.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.