We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Beauty Supplies

Dare To Have Hair Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Black Friday and recovered the hair after Christmas. I reached out to customer service about tracking and they let me know they don’t pull any orders the receive until up to 30 days but could pull mine for an extra $80. Once I finally got the hair I realized it’s actually synthetic hair,’hair store quality and also is leaving a dark residue everywhere. The company also refuses a refund. I asked for the order to be canceled at week 3 of receiving no product.

    Business Response

    Date: 01/28/2025

    Thank you for bringing your concerns to our attention. We value your feedback and take every customer experience very seriously.


    Regarding your recent order of the Bundle Deal Quick Weave Hair, we’d like to kindly remind you of our shipping policy, which is outlined at the time of purchase. This particular product is part of our discounted collection, specifically designed for customers who prefer quick and convenient hairstyles. These deals are offered at a lower price to make them accessible to our valued customers.


    We sincerely apologize for any inconvenience or misunderstanding you may have experienced. Our goal is to ensure that all our customers are satisfied, and we would be happy to address any further concerns or clarify anything that may be unclear.


    Please don’t hesitate to reach out directly to us so we can work toward a resolution that ensures your satisfaction. Thank you for allowing us the opportunity to address your concerns.


    Customer Answer

    Date: 01/30/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

    **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.




    Regards,

    Complaint ID: 22813462

     

     

     

  • Initial Complaint

    Date:11/16/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered hair bundles for the company on 9/23/2023 and never received my order. I paid 307.00 and the company has failed to respond, give me a refund or the hair.

    Business Response

    Date: 11/20/2023

    Hi thank you for reaching out we show the order was processed and shipped *************************44145 with usps

     

    we do also show we have responded to every communication. Please see attached. 

    We also want to make mention the receipt the customer attach is not from us but Walmart 

    Customer Answer

    Date: 11/28/2023

    Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. Good afternoon.I am reaching out about my above named claim. I did not receive resolution and wouldlike to participate in mediation. I need my $300 back.Thank you Regards, Complaint ID: 20882761    

    Business Response

    Date: 12/15/2023

    Hi we offer to submit claims with lost packages however please contact directly and we can work on this as we have to make sure this resolved as the package shows it shipped. 

  • Initial Complaint

    Date:02/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product from the mentioned business on 01/26/2023. On 02/08/2023 I contacted the business inquiring about the status as i had not recieved my items. The business responded that my item had not shipped as they are having issues with vendor. I asked for an expectant date for shipment and was told they do not know when it will ship. i asked to cancel my order and was not told no it was against policy/terms. I explained that if they could not tell me when or even if my order would be fulfilled i should be entitled to a refund. I they recieved a very rude email saying if they don't know when they will get there merchdise from the vendor how do i expect them to tell me when it will ship. If they do not have the product they should not be aking orders and people's money. This seem like a scam. I would like a full refund and no longer want to do business with such a company.

    Business Response

    Date: 12/26/2023

    Thank you for your business! I am so sorry for the recent error in packaging your order. I started this company, on my own in 2012, in an effort to find a way to make a valuable contribution to my household but also to the lives of women like me. My goal has always been to provide a superior lone of products while treating my clients to the highest level of customer care in the market.

    While things haven't always been perfect for me as a business owner (think staffing issues, supply chain issues, etc) I have always strived to ensure my clients were still well tended to. This has taken a considerable toll on me and after some deep reflection, I've come to realize that I was doing myself and my business a true disservice by neglecting to seek help when it was needed. 

    Valuable and loyal customers like you have inspired me to work at my highest level. I take personal responsibility for the error that effected your order. I sincerely apologize for the inconvenience that the oversight has caused you and I genuinely appreciate the you for giving us an opportunity to make this right for you.

    I deeply apologize again, customers like you make this journey worthwhile. From the bottom of my heart, I thank you.

  • Initial Complaint

    Date:02/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date 11/29/22 Paid $111.00 Bought three (3) bundles of body wave hair. Nature of dispute is that I never received my order or a tracking number. Business has not resolved the problem. Order number 17626

    Business Response

    Date: 12/26/2023

    Thank you for your business! I am so sorry for the recent error in packaging your order. I started this company, on my own in 2012, in an effort to find a way to make a valuable contribution to my household but also to the lives of women like me. My goal has always been to provide a superior lone of products while treating my clients to the highest level of customer care in the market.

    While things haven't always been perfect for me as a business owner (think staffing issues, supply chain issues, etc) I have always strived to ensure my clients were still well tended to. This has taken a considerable toll on me and after some deep reflection, I've come to realize that I was doing myself and my business a true disservice by neglecting to seek help when it was needed. 

    Valuable and loyal customers like you have inspired me to work at my highest level. I take personal responsibility for the error that effected your order. I sincerely apologize for the inconvenience that the oversight has caused you and I genuinely appreciate the you for giving us an opportunity to make this right for you.

    I deeply apologize again, customers like you make this journey worthwhile. From the bottom of my heart, I thank you.

  • Initial Complaint

    Date:01/31/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered hair products from this company on 12/16/22 and the company has yet to deliver the goods as of 1/31/23. Throughout this period I have expressed my concern about the the extensive delay in delivery. The company stated that they had supply issue from their donor and was unable to fulfill my order. In lite of this fact, The company used false advertising tactics to illegitimately obtain orders for their hair product, ( they are currently advertising sales for their hair product and the hair product I ordered) offering to fulfill orders to prospective customer after price gouging shipping costs, and stating that the inventory is available on their website. The company has refused to comply with my request to obtain the delivery date for my products.

    Business Response

    Date: 12/26/2023

    Thank you for your business! I am so sorry for the recent error in packaging your order. I started this company, on my own in 2012, in an effort to find a way to make a valuable contribution to my household but also to the lives of women like me. My goal has always been to provide a superior lone of products while treating my clients to the highest level of customer care in the market.

    While things haven't always been perfect for me as a business owner (think staffing issues, supply chain issues, etc) I have always strived to ensure my clients were still well tended to. This has taken a considerable toll on me and after some deep reflection, I've come to realize that I was doing myself and my business a true disservice by neglecting to seek help when it was needed. 

    Valuable and loyal customers like you have inspired me to work at my highest level. I take personal responsibility for the error that effected your order. I sincerely apologize for the inconvenience that the oversight has caused you and I genuinely appreciate the you for giving us an opportunity to make this right for you.

    I deeply apologize again, customers like you make this journey worthwhile. From the bottom of my heart, I thank you.

    Customer Answer

    Date: 12/27/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. I will note that the kinds word are appropriate. What would be appreciated would be complimentary products I.e the hair extensions ordered over a year ago from the company or a gift card for another purchase

    Regards,

    Complaint ID: 18961882

     

     

     

  • Initial Complaint

    Date:12/21/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase hair from this company and expected hair to ship within 7-15 days, which it actually took 2 months. upon receipt of my hair I was missing an item which I reported to the company right away with pictures. I was told that my issue would be reported to management. It took 3 months of back and forth emails and I ended up not even receiving the product that I paid for.

    Business Response

    Date: 12/21/2023

    Thank you for your business! I am so sorry for the recent error in packaging your order. I started this company, on my own in 2012, in an effort to find a way to make a valuable contribution to my household but also to the lives of women like me. My goal has always been to provide a superior lone of products while treating my clients to the highest level of customer care in the market.

    While things haven't always been perfect for me as a business owner (think staffing issues, supply chain issues, etc) I have always strived to ensure my clients were still well tended to. This has taken a considerable toll on me and after some deep reflection, I've come to realize that I was doing myself and my business a true disservice by neglecting to seek help when it was needed. 

    Valuable and loyal customers like you have inspired me to work at my highest level. I take personal responsibility for the error that effected your order. I sincerely apologize for the inconvenience that the oversight has caused you and I genuinely appreciate the you for giving us an opportunity to make this right for you.

    I deeply apologize again, customers like you make this journey worthwhile. From the bottom of my heart, I thank you.

    Customer Answer

    Date: 12/26/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

    **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

     

    This issue happen over a year ago with no resolve. after several emails I've have yet to receive my missing item.  All I've ever wanted was what I paid for. I felt cheated. 




    Regards,

    Complaint ID: 18625054

     

     

     

    Business Response

    Date: 12/27/2023

    Hi, I do apologize that this has happened and it was never corrected but we can do is issue out the full original order. We will follow up with you personally to make sure your address is still still the same.

  • Initial Complaint

    Date:07/25/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on June 20th for some hair extensions from Dare to Have Hair order # 16463 and haven’t received my order. Per their website Ann’s shipping information is provided between 7-10 business days. It’s been well over this and when I inquire all I get is a vague email response saying they can’t provide shipping information. THIS IS NOT HOW YOU DO BUSINESS

    Business Response

    Date: 12/21/2023

    Thank you for your business! I am so sorry for the recent error in packaging your order. I started this company, on my own in 2012, in an effort to find a way to make a valuable contribution to my household but also to the lives of women like me. My goal has always been to provide a superior lone of products while treating my clients to the highest level of customer care in the market.

    While things haven't always been perfect for me as a business owner (think staffing issues, supply chain issues, etc) I have always strived to ensure my clients were still well tended to. This has taken a considerable toll on me and after some deep reflection, I've come to realize that I was doing myself and my business a true disservice by neglecting to seek help when it was needed. 

    Valuable and loyal customers like you have inspired me to work at my highest level. I take personal responsibility for the error that effected your order. I sincerely apologize for the inconvenience that the oversight has caused you and I genuinely appreciate the you for giving us an opportunity to make this right for you.

    I deeply apologize again, customers like you make this journey worthwhile. From the bottom of my heart, I thank you.

  • Initial Complaint

    Date:07/05/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company claims order will be shipped within 7 to 15 business days. Order has not shipped. I reached out to only get a reply that "experience an high influx of orders and warehouse is extremely busy." I order from them 7 weeks in advance from wedding date. I fee like I'm getting the run around.

    Business Response

    Date: 12/26/2023

    Thank you for your business! I am so sorry for the recent error in packaging your order. I started this company, on my own in 2012, in an effort to find a way to make a valuable contribution to my household but also to the lives of women like me. My goal has always been to provide a superior lone of products while treating my clients to the highest level of customer care in the market.

    While things haven't always been perfect for me as a business owner (think staffing issues, supply chain issues, etc) I have always strived to ensure my clients were still well tended to. This has taken a considerable toll on me and after some deep reflection, I've come to realize that I was doing myself and my business a true disservice by neglecting to seek help when it was needed. 

    Valuable and loyal customers like you have inspired me to work at my highest level. I take personal responsibility for the error that effected your order. I sincerely apologize for the inconvenience that the oversight has caused you and I genuinely appreciate the you for giving us an opportunity to make this right for you.

    I deeply apologize again, customers like you make this journey worthwhile. From the bottom of my heart, I thank you.

Dare To Have Hair Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.