ComplaintsforFirst Choice Home Medical Equipment, LLC
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Complaint Details
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Initial Complaint
06/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Edit Description of Complaint: Since 1/1/2022 I have been getting bills from first choice medical. I have called them and explained I didn’t receive and product or services from this company at all in 2021 . They claim I owe for 3 months of rental for a oxygen concentrator . 8/27/21 - 9/ 27/21 & ( 11/27/21 ) I guess 10-27-21 was free ?? No charge for Oct . After 5 calls and hours on hold they couldn’t find a file with what I supposedly had from them or any other months in 2021 just out of the blue three months of rental August, September and November? Nothing from January thru July or after November that’s because I was not a customer of there’s in any month in 2020 or 2021 NOR could the tell me I ever paid them one dollar in those two years I was a customer briefly in 2019 NOW THEY SOLD THIS made up debt to simm associates and they are billing me . This is a fabrication and an attempt to collect a debt that’s not owed . I don’t have a single un paid debt on my credit report and if they report this I’m going to sue in small claims court . I shouldn’t have to spend anymore time on the phone over this bull crap . FCHM address is 259 quigley blvd #1 Newcastle DE 19720 SIMM associates address is 800 pencader dr Newark DE 19702 it down right shameful to try and get payment from a disabled senior citizen on Social Security disability that never owed in first place . Then to be turned of over to this CollBusiness response
06/30/2022
Thank you for reaching out. We have attempted to contact the patient to assist and are awaiting a reply.Initial Complaint
10/18/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I contacted this company to reorder my supply of oxygen tanks on 10/15/21/. Initially the call went as normal as the representative ******* was ready to confirm my re-order. When I advised the rep I had misplaced the gauge for the tank and needed a new one I was placed on a 30 min hold while she "reviewed" my account. The rep then came back and stated I now needed a prescription to get the size tanks I have been receiving for over a year. I advised the rep their company has been billing my insurance company for the tanks that are the next size up and supplying me with the smaller tanks with no problem thus far which sounds like insurance fraud to me. I also requested a supervisor call, which I did not get. I called again today 10/18/21 and was told the same. I spoke with supervisor **** ***** and told him I should not be held responsible for his company's oversight and negligence and to contact my provider himself which he then told me they would not.Business response
10/19/2021
We apologize for this inconvenience and a member from our corporate compliance office will review your account and be in contact ASAP with a resolution.
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Customer Complaints Summary
228 total complaints in the last 3 years.
56 complaints closed in the last 12 months.