Business ProfileforCarpet and Tile Mart

Date of transaction:3/18/24 cost:$14,007.42. Expected to receive a properly installed floor according to luxury vinyl install standards. In front office noticed that the planks were not being properly distributed. Had very dark are in corner of room. Was told by installer to place a piece of furniture over it. He became very anxious when he thought he had to tear up the room and restart. I asked him”Aren’t you supposed to pull the out the floor planks so that the patterns don’t overlap.” The installer ***** replied “If I did that, I would be here forever” I asked him to please be mindful with his instillation moving forward and he said he would. Fast forward to the end , ***** was very respectable to my home and there was no damage to my surroundings. That was very important to me. So I did tip him and his helper. Unfortunately that was perceived as some kind of job acceptance or approval because someone somewhere found it acceptable to forge my husband signature on the customer completion form. My husband and I were never given the opportunity to inspect the finished product and sign off. After the installers left and I went about my cleaning the floors I found 2 damaged side by side boards and a horrible hap hazard instillation not warranted of $14,000. Unfortunately. ***** took little time or effort the place these boards. When I called Lorax, my salesperson **** asked why did we sign off on the job. That was when I realized my husband’s signature was forged. **** also said “why did I let the installer ***** install it the boards that way? “l replied,” I didn’t know part of my hiring you came with me being a foreman for the job.” **** offered a core tech mill representative to come assess our floor for the instillation, but since the forged document situation has ceased all communication. I am looking for financial retribution for the quality of floor I received and not have to rack up additional bills through litigation for either party.