ComplaintsforMy Car

• Initial Complaint

  06/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  on May 18 I purchased a 2016 Ford Escape from My Car for a complete total of $30,799.36 paid over 66 months, financed by Capitol One Auto Finance. The next day i realize that the car was slowing down whenever i tried accelerating.. this happened several times over the course of the day, on my way home from work i called My Car and told them about the problem, they told me to take it in so their technician can take a look at it. I took it to them a few days later and told them that it had gotten worse. they drove it around the block twice and told me, there was nothing wrong with the car. 3 weeks later the check Engine light came on and the car started shaking, I was bearly able to make it home before it stopped. I called My Car again and told them that the car has developed engine problems and that the check engine light came on and the car is now disabled. I was told that i should take it to a dealership instead. I told them that the car cannot be driven as it is and to take it to the deallership will incur a cost that i am unable to manage so i want to return it. I was told that this is not possible. I also have been unable to get insurance for the car. I was told by the insuance agent that the was involved in a major accident in 2019 and this is why i am having problems insuring it. They did not tell me about this accident. so now i have a defective car that I am paying for that i cannot afford the insuance for because the failed to tell about the cars issues.

  Business response

  07/12/2023

  Per the paperwork that ***** attached, she actually paid $17,199 not 30k. 

  Shes called us in early June, and we had told her that she purchased an extended warranty and that she could take the car to any Ford dealer to perform the repairs if it needed it. She stated that she can't find an insurance company to insure her, and that the insurance was too expensive (which had nothing to do with us) and expected us to return the car after two months. We explained that to her it doesn't work like that, yet she blames us for her insurance rates. Per the contract *****s credit was challenged thus resulting in the high APR from Capital One and the Insurance companies. 

• Initial Complaint

  05/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hello sir/ma, I bought a 2014 ram 3500 on February 14 in Delaware and I took it home for inspection and found out the vehicle emissions control has been deleted it can’t pass emissions inspection and the dealer doesn’t disclose that to me, up till now the vehicle still sitting down on my parking and I sent the bill of repair to dealer and they told me they can’t do anything and number 2, I cancelled my warranty due to the defect on the vehicle within the flat cancellation period and the dealer kept on telling lie for not want to refund my warranty payment and I called the warranty company and file the regular cancellation document which they ending up refund 100 percent of my money to the dealer and the dealer suppose to send the money back to the loan company and i found out the dealer only refunded $2100 back instead of $2500 and I asked them for the remaining $400 they couldn’t give me no answer until now. I will be appreciated if this problem can be resolve. Thanks

  Business response

  07/12/2023

  Hello, after Mr. ******* had purchased the warranty that he requested, he decided to cancel after some time. We advised him that after some time if warranties are canceled the warranty carrier will charge a cancelation fee. He agreed and asked for us to proceed and we did. We explained multiple times that the fee is the fee they charge, and we can't do anything about it. 

  Customer response

  07/13/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 20065077

   

   

   

• Initial Complaint

  09/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  8/25/2022: I Purchased a 2020 Land Rover Discovery. During the test Drive- I asked the sales rep Ethan how many owners did the car have. Ethan informed me 1. 8/29/2022: I received the Carfax from ******/My Car Sale Rep. The Car was previously a rental car w/ Multiple drivers. 9/8: Error Notification- Low Battery Please start Engine. I contacted "My Car Dealership- Spoke to ****** & was informed that the battery was not covered under warranty & that I had to replace it out of pocket. 9/9: Error Notification- Low Battery Please start Engine. I contacted "My Car Dealership- Spoke to Ethan who informed me the same as ******. No auto stores were able to replace battery due to Battery location in vehicle. 9/12: New Battery Purchased & Replaced at Land Rover of West Chester. 9/13: Battery Died & was towed back to Land Rover West Chester. Spoke with Service Manager from Land Rover & was informed that something was drawing the battery to make it drain & Die out. 9/14: I contacted the Extended Warranty company & was informed that the warranty was submitted on 8/25/2022 however never activated. Per customer service; they were unsuccessful in speaking with anyone from My car to activate the warranty. I called My Car & spoke with ****** who informed me that it was impossible for the warranty to not be activate. ****** called the warranty company & activated the warranty on 9/14/2022. 2020 Land Rover has been back in for repairs on 2 additional occasions still receiving the same Error Message "Low Battery PLease start Engine". I spoke to the service manager on 9/27 & was informed that possibly fuse boxes need repairing. My Car Dealership has stated firmly that They will not give my money back or take the car back. I have an extended warranty that will cover any cost & or repairs. I spoke to the extended warranty company on 9/27/2022 who informed me that only Certain repairs will be covered; components or fuse boxes not included in repairs.

  Business response

  10/20/2022

  Hello, per the My Car Purchase agreement, the vehicle was sold AS IS without expressed warranties. 

  That being said, customer bought a warranty which was through Cornerstone, which you will find the service agreement and the items covered. 

  We advised Miss ***** that she should try a different repair facility. The fact that the same facility can't get the same issue fixed doesn't sound right. 

  Per the pictures attached from Miss *****, it seems as though she needs a new battery, which is a wearable item. 

  Customer response

  10/21/2022

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.Although the Battery is a "Wear Item" The Manufacturer of the Land Rover is still unable to provide a reason for the Battery constantly dying out. I would have Never purchased a Vehicle is it CLEARLY stated, "AS IS"! " Willingly purchasing as vehicle stating "AS IS" would have been a red flag that the vehicle had pre-existing problems & I would have never agreed to or signed for that purchase. The extended Warranty was offered during the purchase of the vehicle with NO CLEAR communication that the vehicle was "AS IS". Even with the Extended Warranty it was never active until September 14, 2022 & the vehicle was purchased August 25th, 2022. In addition, I was informed that the vehicle only had 1 previous Owner. Upon request of the Carfax on 8/29/2022; the Carfax reported that the previous Owner was a Rental Car Company. If this was presented to me during the Initial Review of the vehicle the purchase would have never been made. As this being a previous rental car; it would have been evident that there were more than 1-100 drivers. I am requesting to rescind this contract as in the basis of the purchasing was misleading & fraudulent.  Regards, Complaint ID: 18134625    

  Business response

  10/26/2022

  Unfortunately, that's not an option. You have a warranty through Cornerstone, and they are working with whomever repair site you go to. We were informed that you have a loaner through your repair site and the issue is getting fixed.

  The issue is between you and the repair site since clearly Cornerstone is trying to work with them. 

• Initial Complaint

  03/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On February 10, 2022, I purchased a 2021 BMW X5 M for One Hundred Eighteen Thousand and Nine Hundred ($118,900.00) Dollars from Three Brothers Auto Inc. The "Truth in Lending" total sale price amounted to One Hundred and Forty-Nine Thousand Eight Hundred Thirty-One Dollars and Fifty ($149,831.50) Cents (please refer to the "Buyers Order" attached). On March 1, 2022, I took the vehicle to a BMW dealership for service. After scanning the car, BMW refused to touch the vehicle due to an "illegal tune" an aftermarket software. The "illegal tune" caused a void of the warranty. They also noted that the car is flagged nationally, no BMW will accept service. They explained that the car dealer knew of the flag which voided the warranty. Although they couldn't hand me the "warranty vehicle inquiry," report, they allowed me to take a picture of it to share with the dealership. Moreover, a "CARFAX" report detailing the vehicle's history and existing warranty obtained during the sale guaranteed the warranty on the car. I immediately called Three Brothers Auto and spoke with Mr. **** *****. Mr. ***** is the owner and the gentleman who sold me the car. At first, Mr. ***** denied having any knowledge of a software update and stated that he purchased the car from BMW Financial. He went on to explain that BMW was responsible for any unauthorized software, and I would have to take it up with them. I then proceeded to call BMW corporate and was assigned a case manager specialist. A one Brandon of BMW North America. Brandon's direct line is 614-874-1448. Brandon clarified that the matter is not with them. It is with the dealer who sold us the vehicle. It is now apparent and clear; Mr. *****’s ongoing activities amount to little more than a perpetuation of his attempts to defraud me. Under our sales agreement, he is obligated to deliver a valid warranty. He failed in this obligation, and this failure constitutes both a breach of contract and duty.

  Business response

  03/29/2022

  First of all, ****** only took the car for MAINTANCE, NO ISSUES, and he expected it to be for free, and the BMW dealer he went to told him no. Per his own attachments sent in, I circled the ACTIVE warranty from BMW. I also circled the bill of sale from MY CAR, on the bottom it states AS IS WITHOUT EITHER EXPRESSED OR IMPLIED WARRNTIES. MY CAR is a used car independent dealer, we have no say in FACTORY WARRANTIES. 
  That being said, I reached out to ****** to either buy back the car or send him to a BMW NATIONAL WORKSHOP for a COMPLAMENTRY service and he refused both. Attached you'll find the email conversation I had with him. I was able to do that due to the amount of business my dealership does with BMW. 
  ****** is expecting FREE MAINTANCE, buying and using a car even at that price will still require Maintenace. We sold him the car with 11,733, which it states on the bill of sale, and I'm SURE the car has a significant amount more now. He lives in New Jersy and works in New York. 

  Customer response

  04/04/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,

  Complaint ID: 16951732

  
  

  On February 10, 2022, I purchased a 2021 BMW X5 M for One Hundred Eighteen Thousand and Nine Hundred ($118,900.00) Dollars from My Car / Three Brothers Auto Inc., located at 3802 N DuPont Hwy, Newcastle, DE, 19720. The "Truth in Lending" total sale price amounted to One Hundred and Forty-Nine Thousand Eight Hundred Thirty-One Dollars and Fifty ($149,831.50) Cents (please refer to the "Buyers Order" attached). 

   

  On March 4, 2022, I took the vehicle to a BMW dealership for a checkup and service. After scanning the car, BMW refused to touch the vehicle due to an "illegal tune" and unauthorized aftermarket software, which caused a void of the warranty. They also noted that the vehicle is flagged nationally, and no BMW will accept service. They explained that the car dealer must have known of the flag and voided the warranty. Although they couldn't hand me the "warranty vehicle inquiry" report, they allowed me to take a picture of it to share with the dealership (kindly find a photo of BMW's warranty vehicle inquiry report attached). Moreover, a "CARFAX" report detailing the vehicle's history and existing warranty obtained during the sale guaranteed the contract of the car (see attached CARFAX report).

   

  I immediately called My Car/Three Brothers Auto and spoke with Mr. **** *****. Mr. ***** is the dealership owner and the gentleman who sold me the car. At first, Mr. ***** denied having any knowledge of a software update and stated that he had purchased the car from BMW Financial. He explained that BMW was responsible for any unauthorized software, and I would have to take it up with BMW corporate. 

   

  I then proceeded to call BMW corporate and was assigned a case manager. A one Brandon of BMW North America. ********* ****** **** ** ************. Brandon clarified that the matter was not with them. It is with the dealer who sold me the vehicle. He, too, was surprised how the dealership didn't know of this. After the ping-ponging between My Car Auto and BMW and chasing for weeks, Mr. ***** finally called me. He said, "We figured out the issue; back in October of 2021, BMW reset the vehicle and should have never flagged the car. Nevertheless, the technician at the time updated the system to reflect the software update, which has caused the vehicle's warranty to void." 

   

  Mr. ***** then attempted to buy back the vehicle from me at a substantial discount, putting me in a position to lose the car. He tried to persuade me using cheap salespeople techniques; I declined. He then gave me an ultimatum, either I sell him back the car at a discount or release him from liability or obligation. If not, he refuses to help me with the problem, a problem he sold me (please see the email exchange within the body of this email). 

   

  It is now apparent; that Mr. *****'s ongoing activities amount to little more than a perpetuation of his attempts to defraud me. Under our sales agreement, My Car Inc./Three Brothers Auto Inc. is obligated to deliver a valid warranty. My Car Inc./Three Brothers Auto Inc. failed in this obligation, and this failure constitutes both a breach of contract and duty. 

   

  Mr. *****'s unlawful business practices hurt me and could hurt others in the future. Mr. *****'s deceptive methods are alarming and lack good faith. He led me to believe the car was in legal standing with a valid warranty before my purchase. 

   

  I look to you and your respected department for justice in this matter and hope to hear back from you soon. In the meantime, I send my respect and best regards to you and the entire Justice Department. 

   

   

  Sincerely, 

   

   

   

   

   

  Business response

  04/05/2022

  Unfortunately, our position does not change from the previous response. My Car is an INDEPENDENT USED CAR DEALERSHIP, and is NOT responsible for FACTORY WARRANTIES, and our BILL OF SALE states it CLEARLY. Manhal is just repeating what he said before. Again, we offered to help him, and he DECLINED everything. I've attached screen shots of our emails, and YOU WILL find me trying to buy back the car or to give him a COMPLEMENTARY maintenance, regardless of the extra miles. NOWHERE will you find me trying to buy the car at a discounted price. I was willing to buy back the car at what it was sold. After Manhal refused, BMW NORTH AMERICA refused to help me further. That being said, those offers are no longer valid. 

  Thank You. 

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