Business ProfileforDelaware Express Shuttle, Inc.

Booked a reservation for transportation to and from the airport. On the return trip (7/16/22), I receive a text message from the driver, but see that the driver is heading away from the airport. I call customer service and they contact dispatch and call me back to tell me that my driver was sent home and I would be stranded at the airport. I ultimately had to take a taxi after talking with customer service, which said they would leave a note for the manager to call me the following day to talk to me about the refund procedure. The reservation number was DE6196653. Anyway, I called back after no phone call was received. I was essentially told that they would investigate the matter and if a refund is due to expect it in 3 to 5 business days. They also said that the flight number they had on file was for a flight the next day and that is why they sent the driver home. I said flights are canceled and delayed every day some with notice and some without; what the airlines do are not the responsibility of the passenger. I booked a service for a certain day and did not receive that service. I also noted that I indeed told the operators prior about the dates and times staying the same just the flight numbers were different. They assured me it would be ok. I have phone records as proof that I called 6/26/2022. They then again said they would investigate exactly what happened and if it was an error on their part a refund would be issued. I have yet to hear back about what was found in that investigation and their decision and reason. It has been a week.